Webinar

How Reviews and Reputation Drive Urgent Care Growth

About This Webinar

In urgent care, patient experience directly impacts reputation, referrals, and retention. In this on-demand webinar, explore how organizations are improving reviews, strengthening provider engagement, and turning everyday patient interactions into a measurable competitive advantage.

In this session, you’ll learn how to:

Strengthen patient experience to improve reputation and referrals
Identify the connection between provider engagement and patient satisfaction
Recognize the behaviors and interactions that shape patient perception
Turn patient experience into a competitive differentiator in urgent care

Presenters

Charlotte Francis, MBA, MSN, APRN, FNP-C

Regional Manager of Advanced Practice Providers, Texas Health Breeze Urgent Care

Mallory Magelli McKeown

Enterprise Client Success Manager, Relias

Bruce Woodall

Experience Management Partner, Relias

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