Receive instant notifications to address problems and retain patients with timely service recovery. This patient experience solution helps you quickly resolve issues, enhancing patient satisfaction and loyalty and maintaining your brand integrity.

• Instant notifications to address problems, even before a patient leaves the encounter
• Save templates to speed up response time to patient requests
• Track and measure response times, effectiveness, and dollars saved

Customize surveys by department, care setting, provider, and more. Our patient experience management software adapts to your specific needs, providing tailored patient experience surveys for comprehensive feedback.

• Personalize questions by department, care setting, initiative, and more
• Multimodal surveying and messaging (text, tablet, email) in multiple languages
• Send surveys and messages to the right audience at the right time

Gain instant visibility to patient feedback, scores, and reviews with Feedtrail’s real-time insights. Relias’ healthcare patient experience solution allows you to quickly understand patient sentiment, driving timely and effective improvements.

• Immediate workflows, notifications, and analytics
• Instant visibility into patient feedback, satisfaction scores, and experience drivers
• Easily share timely patient kudos with providers and staff to boost morale

Uncover and solve experience gaps with Relias’ analytics tools, a key component of our patient experience management software. Our patient interaction tools provide actionable insights, helping you enhance the overall patient experience effectively.

• Quantitative and qualitative data to uncover experience gaps
• Reporting with correlation analysis and AI that analyzes comments and makes recommendations
• Customizable reporting to easily share metrics and KPIs

Through a partnership with PRC, Relias clients can take advantage of performing regulatory surveys, including CAHPS (H, OAS, ED, CG), ACO REACH, Culture of Safety, and MIPS. Complete your patient experience program and stay compliant.

• Complete the picture with regulatory and phone call surveying
• CAHPS (Hospital, Outpatient & Ambulatory Surgery, ED, Clinician & Group), Accountable Care Organization (ACO) REACH, Culture of Safety, and Merit-Based Incentive Payment System (MIPS) surveys
• Get your scores, then understand the “why” with flexible surveys