“What we really like about the application is that, one, it’s easy to use. And with the reputation management module, in just three months we’ve gone from a 2.8 to a 3.6 on Google reviews. This program has helped to level the playing field. Where people normally go to Google when they’re not happy about something, now they can go to Google and boast about the care they’ve been given. So that has significantly improved our Google scores.”

“We love the reputation management module. It gives us an opportunity to see our Google reviews in real-time and we can respond. We can help push our patients to leave reviews, because many times people don’t seek out Google just to leave a review unless it’s negative. But now we give patients an opportunity to share their experience, not just with Little River, but on social media and have seen our ratings and our responses go up drastically.”

In six months, we improved our Google review average from 3 to 4.6 stars!