From Feedback to Impact: How CCBHCs Can Use Experience Management to Improve Quality and Engagement

CCBHC leaders are under growing pressure to demonstrate quality, understand patient needs, and continuously improve care without adding administrative burden. The right experience management solution can help by providing timely insight into patient and staff experiences, making it easier to respond to concerns and demonstrate impact.

Watch this on-demand webinar to hear from the National Council for Mental Wellbeing, Relias (a National Council Platinum Partner), and Relias XM client Valle del Sol for a real-world discussion on how CCBHCs can use Relias XM, Relias’ latest experience management solution, to keep people engaged in care, improve services, and meet reporting and compliance expectations without adding more work.

After viewing this session, you’ll:

• Understand how real-time patient and employee feedback supports CCBHC quality improvement and ongoing needs assessments.

• See how CCBHCs are using experience management data to strengthen engagement, retention, and service delivery across programs.

• Identify practical ways to apply XM insights to support compliance, inform decision-making, and advance person-centered care.