Can You Scale Great Experience? Lessons From a Multi-Site Medical Group

What does it take to turn feedback into meaningful improvement?

Watch this on-demand session featuring PartnerMD Chief Operating Officer Jack Bretcher and Relias Partner Paul Jaglowski as they explore how experience insights fuel stronger relationships, better outcomes, and greater consistency across multi-site medical groups.

Bretcher shares how PartnerMD captures and applies real-time insights from employees and patients to inform decisions, engage teams, and drive measurable results. You’ll also see a brief walkthrough of key Relias XM capabilities that bring this work to life—demonstrating how intentional experience management can elevate both care delivery and business performance.

Walk away with practical ideas for scaling experience across locations, improving accountability, and creating a culture of continuous improvement that drives better care and stronger performance.