Background

St. Luke’s Health System was recently named one of the “Top 15 Health Systems” in the country for the third year in a row. The organization is the largest nonprofit health system in the state of Idaho, encompassing seven acute-care hospitals, a children’s hospital, a rehabilitation hospital, more than 100 clinics, 13,000 employees and over 1,300 staff physicians. The annual report from Truven Health Analytics evaluates health systems across five domains: inpatient outcomes, process of care, extended outcomes, efficiency, and patient experience.

This elite status recognizes St. Luke’s commitment to higher overall standards of care and greater levels of efficiency. Achieving these standards of care and efficiency requires more than a mission to deliver value-based care. Legacy payment structures, data silos, and technology barriers can seem daunting for any health system with value-based care payments impacting care providers of all sizes, the pressure to understand and reduce care variations is only increasing.

Understanding where to focus change management initiatives can be a costly guessing game. Data siloes, overloaded analysts, and constrained resources can get in the way of leadership and change agents having relevant insights when technology and people are not aligned. Improving performance system-wide requires deep physician engagement and data-driven change management.

Relias’ value-based performance management platform connected analytical insights with St. Luke’s vision to produce measurable impact. By putting relevant data into the hands of decision makers and physicians, Relias empowered St. Luke’s to progress towards patient-centric, value-based care. Building on Relias’ leadership in promoting better outcomes made the valuebased performance management platform a natural choice for St. Luke’s.

 

Focus Points of St. Luke’s Partnership with Relias:

  • Empowered targeted solutions for care variations
  • Provided data-driven insight into performance metrics around cost, quality, safety, and service
  • Defined value-based care goals across every level of the organization
  • Accelerated improvement through increased collaboration and accountability for goal attainment
  • Increased labor efficiencies and physician engagement

 

Challenge

Evolving business models for value-based care only increase the complexity of managing a high-performance health system. Improving the quality of care, population health, and organizational efficiency requires health systems to engage physicians in change management initiatives.

Traditional enterprise analytics solutions are often difficult to navigate and limited to analysts’ interpretations of the data. Extensive EMR implementations can be costly and time-consuming, with hospitals unsure of what to do with all the data after the system is in place. Hiring staff and consultants to deal with the data only increases expense and complexity.

“Relias’ performance management platform has played a crucial role in our progress and pursuit of better health, better care, and lower cost. Our success is almost single handedly the result of our wide-scale focus on the elimination of irrational variation, and the Relias technology is our empirical platform and partner in that pursuit.”

Labor-intensive reporting dashboards often get lost in email threads and fail to map to organizational strategies for improvement.

Putting powerful analytics into the hands of those who have the knowledge and expertise empowers physician and clinician engagement and directly effects patient outcomes. St. Luke’s knew their goal was not to overwhelm people, but rather help them focus their efforts on improvement.

Relias’ value-based performance management platform reduces the barriers between physicians and data, enabling data-driven performance improvement. Care providers gain actionable insight from diving into their performance against industry-standard quality metrics and aligning to best practices.

 

Solution

St. Luke’s use of the Relias platform has allowed them to establish a culture of datadriven improvement across the health system with demonstrable results. The easy-to-use interface and implementation helped St. Luke’s to recognize value and effect cultural change quickly.

Automating the delivery of analytics from disparate data sources allowed St. Luke’s to reduce clinical variation. Mapping performance data to value-based care metrics connected physicians to actionable strategies and led to better outcomes for patients and care providers.

 

Results

With the help of Relias Analytics, St. Luke’s culture of data-driven performance improvement and accountability has gained national recognition. Relias’ platform has grown from customers’ needs to provide quality-oriented healthcare professionals with a relevant lens to empower better outcomes.

Together, Relias and St. Luke’s are putting analytics into action to provide value-based care.