How Rappahannock Area Community Services Board Gained Control Over Compliance

Departments at RACSB had siloed over time, leaving teams like HR and Compliance unaware of what the other was doing when it came to audit reporting and training initiatives.

This led the organization to face some serious challenges, such as:

• More than 1,600 overdue trainings
• Roughly 15% of staff falling out of compliance each month

These issues were then compounded by their previous system’s limited reporting capabilities and manual course assignation process.

“We were really living in a survival type of aspect when it came to training,” said Pam Lavallee, HR Specialist at RACSB.

That’s where the Relias platform works best — to give leadership across teams a single place for consistent, defensible data to support audits, internal reviews, and training motions.

The switch to Relias improved data visibility across teams, allowing the leaders at RACSB to come together to solve problems proactively.

Reducing audit risk through real-time visibility

As collaboration across teams improved and leadership gained greater insight into their organization’s data, RACSB dramatically improved their operational stance.

RACSB reduced overdue trainings from more than 1,600 to under 1% of staff — and has maintained an average closer to 0.5% over the past year. This helped the executive team know the organization was at a lower risk for audit citations.

“When staff actively use the tools, it builds confidence across the executive team that the investment is working,” said Stephanie Terrell, Director of Compliance for RACSB.

At the same time, Relias’ advanced reporting tools and supervisor-level dashboards give leaders real-time visibility into team compliance. Instead of scrambling ahead of audits, supervisors can now address gaps as they emerge. This allows RACSB’s compliance conversations to shift from reactive audit preparation to proactive team management, supported by consistent, accessible data.

Freeing administrative capacity for high-value work

RACSB has significantly improved staff efficiency and engagement by leveraging automation within the Relias platform. Before implementation, administrative processes were highly manual — HR staff were responsible for assigning trainings, tracking completions, managing performance evaluations, and supporting supervisors with limited visibility into their teams. These time-consuming tasks not only increased the risk of error but also limited staff capacity to focus on higher-value work.

“It has freed up a lot of brain space… It’s allowed me to think bigger about what else we can do,” said Lavallee.

Leadership has further reinforced this culture by encouraging ongoing engagement with the platform and using training data to inform conversations around performance and development. As a result, RACSB now operates with continuous, proactive learning — supported by trusted data that gives leadership confidence in compliance and that operational investments are working.