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What Works in XM: How Teams Turn Feedback into Action and Measurable Results
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Learning →
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About This Webinar
Many healthcare organizations collect employee, patient, and reputation feedback but struggle to turn those insights into meaningful action.
This on-demand session focuses on what actually works. You’ll see how teams move from feedback to execution using a simple, repeatable workflow, supported by real client examples.
You’ll learn how:
- To identify and prioritize the experience signals that require action
- To assign ownership and drive accountability across teams
- To move from reactive responses to a consistent, repeatable process
- Small, focused changes lead to measurable improvement over time
Presenters
Paul Jaglowski
Partner, Experience Management (XM), Relias
Mallory Magelli McKeown
Enterprise Client Success Manager, Relias
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