Listening, Learning, Improving: Experience Trends in Action

What happens when over 2 million patients share what they’re really thinking?

You get more than a patient satisfaction score; you get a roadmap.

Watch this candid, on-demand discussion as we revisit the biggest insights from the 2024 Patient Experience Report and explore how those trends are continuing to evolve. Samuel L. Jackson, MHA, Director of Practice Communications at Texas Tech University Health Sciences Center, shares real-world strategies for turning patient feedback into action and why employee engagement is critical in creating better experiences and better care.

Whether you’re leading quality, patient experience, or front-line operations, you’ll take away practical insights and fresh perspectives you can apply right away.

What you’ll learn:

• Trends shaping patient expectations in 2025

• How real-time feedback can guide care delivery and staff development

• Lessons on building a culture of responsiveness