Impact Experience: From Insight to Action, Driving Measurable Patient Experience Improvements

How can organizations turn patient feedback into real improvement? Eastern Virginia Medical School (EVMS) did just that, using data-driven insights to achieve a two-point jump in CAHPS communication scores and create a culture of continuous learning.

In this on-demand session, EVMS leaders discuss their innovative approach to patient surveys, resident inclusion, and cross-department collaboration. Gain actionable takeaways to help your organization use experience data more effectively and create meaningful change for both patients and staff.