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Success Story

Transforming Policy Management: Scranton Counseling Center’s Success with Relias Policy Pro

Scranton Counseling Center (SCC) has been a pillar of mental health services in the Scranton, Pennsylvania, community for years. Dedicated to providing comprehensive behavioral health care, SCC offers counseling, therapy, psychiatric services, and crisis intervention to individuals and families in need. With multiple regulatory agencies overseeing its operations, the organization must maintain meticulous documentation and policy management to ensure compliance, efficiency, and high-quality care for those they serve.

Managing policies at SCC was an arduous, paper-based process that created inefficiencies and delays. That all changed when Bill Citino, M.S.W., L.C.S.W., Executive Vice President of Clinical Services, Quality, and Compliance, implemented Relias Policy Pro — a powerful solution designed to streamline policy management, automate workflows, and ensure compliance with ease.


 

Learn more about Scranton Counseling Center’s success with Relias

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Measurable Outcomes

The Challenge

Reliance on paper documentation meant that policy revisions involved printing, distributing, and manually tracking changes— an approach that often led to lost documents, miscommunication, and compliance risks.

The Outcome

By integrating automation, Policy Pro not only saved SCC roughly 10 hours each week, but also ensured that policies moved efficiently through the review and approval process. This meant fewer bottlenecks, reduced administrative burden, and improved productivity.

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