Gracepoint Acts Decisively With Relias XM

With Relias XM, Gracepoint has been able to successfully resolve roughly 75% of 1,000+ service recovery opportunities within 48 hours.

Challenge

Gracepoint has been a community leader in the Tampa behavioral health space for decades. However the market is becoming saturated, making it both more difficult and more vital to remain competitive in the current landscape.

Actions

Gracepoint began using Relias XM across their footprint, including inpatient, outpatient, and primary care service lines. Leadership made quick, efficient service recovery a priority of their Relias XM workflow.

Results

Gracepoint’s incredible team, sharp focus on service recovery, and usage of Relias XM have helped them achieve success from Day 1. Relias XM’s instant notifications, delivered directly to the appropriate team member, allow Gracepoint to address patient issues within minutes, instead of days or weeks later. This has enabled Gracepoint to act swiftly, decisively, and effectively, recovering 98.5% of all opportunities. Even better, almost 75% of service recovery opportunities have been successfully resolved within 48 hours.

Measurable Outcomes

+ Resolved 75% of 1,000+ service recovery opportunities within 48 hours

+ Recovered 98.5% of all opportunities

+ 75% of service recovery opportunities have been successfully resolved within 48 hours

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Success Story

Gracepoint Acts Decisively With Relias XM

Challenge

Actions

Results

Measurable Outcomes

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