Healthcare education and enablement solutions company recognized for excellence in customer service
Relias, trusted education and workforce development partner to more than 11,000 healthcare organizations worldwide, named the winner of a bronze Stevie® Award in the Customer Service Department of the Year category in The 21st Annual American Business Awards®.
Relias’ Customer Support team is responsible for delivering day-to-day assistance to both its business and consumer customers of the company’s Recruiting and Staffing, Learning and Performance, and Compliance Management solutions. This dedicated team provides technical support via phone, chat, email, and webform, and creates self-service materials for customers including chatbots, videos, and knowledge articles. With the goal of actively addressing clients’ ever-changing needs, the team identifies customers’ most frequently asked questions and partners with relevant teams to get answers and develop creative solutions.
This recognition marks the first year Relias has been honored with this award, and this third-party recognition serves as a valuable benchmark to the company’s commitment to exceptional customer service.
“Our Customer Support team has a people-first culture that balances employee satisfaction with high performance to deliver quality assistance such as fielding login questions and offering tailored, personalized services to our largest customers,” said Candace Wallace, Chief Customer Officer at Relias. “We’re thrilled to have our Customer Support team recognized by the Stevie Awards program, highlighting its continued commitment to serving our customers and constantly working to exceed their expectations.”
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Thought Leader of the Year, and App of the Year, among others. More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“It is very gratifying for us to be able to recognize the achievements of such a wide variety of organizations, teams, and individuals in the 21st ABAs, and we look forward to bringing them together in New York on June 13 to celebrate,” said Maggie Miller, president of the Stevie Awards.
Details about The American Business Awards and the list of 2023 Stevie winners are available at www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of The 2023 American Business Awards include HCL America, Melissa Sones Consulting, and SoftPro.
Relias provides lifelong workforce enablement solutions for more than 11,000 healthcare and human services organizations and 4.5 million caregivers to drive measurable outcomes. Customers use Relias solutions to attract and retain talent, elevate care quality and reduce risk with our technology, services, community, and expertise. The Relias family of brands — Nurse.com, Wound Care Education Institute, Relias Academy, FreeCME, and Relias Media — serves the entire healthcare community and shares a common goal of improving the lives of the most vulnerable members of society and those who care for them.