Susan Heinzerling, RN, CHPN, began her nursing career as a med/surg nurse. Renal patients in acute care, with multiple chronic conditions and repeated hospitalizations, inspired her practice of hospice nursing, where she began as a hospice admissions nurse and later became a hospice RN case manager. Susan has practiced hospice nursing in both a large urban area and in a rural setting. Susan earned a BS in biology and a BS in nursing from the University of North Carolina at Chapel Hill and a master’s degree in physiology from North Carolina State University. She became a PhD candidate in immunology at the University of South Alabama. Her research experiences in the biomedical sciences led to an interest in evidenced-based practices.