How To Effectively Manage a Crisis Via Telehealth

Crisis Management

About This Webinar

The COVID-19 pandemic has negatively affected the majority of Americans’ mental health, while also creating new barriers for people to access mental healthcare. To reduce these barriers, many organizations have added telehealth to their service lines. However, many clinicians who are now treating clients via telehealth are concerned with how they can properly respond to crisis situations.

Watch this webinar to hear Mona Townes, MSW, LCSW, LCAS, MAC, Director of Crisis Supervision and Training at Integrated Family Services, PLLC, and Tatenda Perry, MSW, LCSW, State Foster Care Director at Access Family Services, Inc., share best practices for managing a crisis via telehealth.

By viewing, you’ll learn how to:

  • Recognize warning signs of an impending crisis
  • Leverage active listening skills and develop an empathic relationship with clients
  • Identify effective means of addressing a crisis via telehealth
  • Prioritize creating an individualized crisis plan for new clients


Mona Townes , MSW, LCSW, LCAS, MAC

Director of Crisis Supervision and Training , Integrated Family Services, PLLC

Tatenda Perry , MSW, LCSW

State Foster Care Director, Access Family Services, Inc.

Access the Webinar