Susan Duhig, M.A., Ph.D.
Susan Duhig is a writer who helps healthcare organizations improve care quality and patient experience by creating educational materials and communications campaigns that speak to and engage healthcare leaders, clinicians, patients and the public. She has spent much of the last 20 years working alongside clinical teams, day-to-day, immersed in understanding and advancing their work and telling their stories. Most recently, she has worked as a clinical communications consultant and director for Ascension, the nation’s largest nonprofit health system, where she has lent communications expertise to efforts to reduce sepsis mortality; improve cross-continuum care for chronic respiratory diseases; and enhance patient, family and care team experience, among many others. Susan earned a bachelor’s degree in English from Emory University and a master’s and PhD in English from Cornell University.