Author Profile

Nikki Angeli

Patient Experience Strategist, Relias

Nikki Angeli is a registered nurse with over 15 years of experience across a variety of patient care settings, including critical care. She is nationally certified in both Patient Experience (CPXP) and Healthcare Quality (CPHQ). Nikki holds a Bachelor of Science in Nursing from East Carolina University and a Master of Healthcare Administration from the University of North Carolina at Chapel Hill.

Posts by Nikki Angeli

Improving Wait Times in the Age of the Baby Boomer Boom

2 min read | Posted May 6, 2025

Learn how to address the increased needs of the Baby Boomer generation by leveraging technology, optimizing workflows, and tailoring services to their unique needs.

Tuning Up Your Patient Survey Offerings: PX’s Digital Evolution

5 min read | Posted May 5, 2025

Review the patient experience digital evolution that has led to considerable progress in PX within the last two decades.

Growing Patient Trust Through Empathy in Healthcare

1 min read | Posted May 5, 2025

Explore three key ways to increase empathy and grow patient trust to significantly boost patient satisfaction and health outcomes.

Healthcare Net Promoter Score: Using Relational and Transactional NPS

2 min read | Posted May 2, 2025

How do transactional and relational NPS impact patient loyalty and satisfaction results in the healthcare sector?

Unlocking Outstanding Patient Experiences: Advice from a Former Bedside Nurse

4 min read | Posted May 2, 2025

Learn how you can use data to shape an outstanding patient experience.

How to Improve Healthcare Reputation Management

4 min read | Posted April 23, 2025

Delve into the importance of healthcare reputation management platforms and effective strategies to enhance your healthcare business.

How to Use Patient Feedback to Drive Quality Goals in Healthcare

3 min read | Posted April 22, 2025

Patient feedback is an impactful approach toward improving the quality of healthcare. Learn how to collect and use it.