Lessons From 2020: How Behavioral Health Organizations Can Adapt in 2021

Health and Human Services

About This Webinar

In 2020, healthcare entities were pushed to adjust and innovate in light of the coronavirus, including healthcare technology partners like Relias. Behavioral health organizations, in particular, faced the challenges of balancing an increased demand for services alongside changes in service delivery models and impacts on direct care workers. These organizations also struggled to remain sustainable while navigating real-time performance expectations due to healthcare reform in many states. The need for agility in decision making and execution has never been greater.

In this webinar, Relias experts provide their unique perspective on the past year and discuss their own shifts in strategy and agile execution. Relias also shares lessons learned from the field and from within our own organization, and offer tips for how behavioral health agencies might apply these lessons in their own settings.

Watch this webinar to learn:

  • 2020’s key events in behavioral health
  • Lessons learned from key customers on strategies for agility and innovation
  • Relias’ own tactical steps for sustainability both for itself and for its customers
  • Why a data-driven and customer-obsessed approach is critical to navigating the future


Rola Aamar, PhD


Melissa Lewis-Stoner MSW, LCSW-C

Vice President of Product Management for Education, Relias

Abel Wright

Software Engineering Manager, Relias

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