Modernizing Training in a Critical Access Hospital (CAH): The Relias Advantage

Background

Cleveland Area Hospital is a community-owned Critical Access Hospital, serving the rural area just outside of Tulsa, Oklahoma. Serving the community for over 60 years, Cleveland Area Hospital employs over 200 professionals.

In addition to a top-quality ER, treating between 500–600 patients per month, Cleveland Health Systems has Physical Rehabilitation, a Family Practice Clinic, Swing Bed & Skilled Nursing Services, 24/7 Lab, Radiology and Respiratory Therapy, MRI, CT, and 3D Mammography.

A Cost-Effective System

Cleveland Area Hospital devoted a significant amount of time and money to training-related travel, tracking, and overtime expenses. After switching to the Relias LMS (a learning management system), staff no longer has to miss work and travel to complete courses and learning hours.

Additionally, Varner reports that before Relias, training and tracking required two full-time employees. Now it can be done in about a fourth of that time. That has added up to big savings on staffing costs.

clinicians walking upstairs in a hospitalImproved Communication

The Relias LMS has resulted in improved — and measurable — communication among staff. “Before, it was hard to track whether or not employees had read pieces of important information, like policy changes. Now we just upload it, they complete a survey stating they have read and understand the material, and we can track who has completed and who has not.”

“We’re getting creative, we have something we need to share with the staff and we immediately think, ‘How can we load it into the Relias LMS so we can track it?’”

– Kasey Varner, Human Resources Generalist

Excellent Customer Service

“Relias has been great to work with,” says Varner. “If anything comes up, I call or email and they get back to me quickly.” Relias empowers healthcare leaders to invest in their teams’ education by accessing an expansive library of digital content. As new content and courses are updated and added, Relias client care representatives work closely with clients to ensure they’re maximizing the benefits of the Relias Platform.

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