Performance Management: When to Build, Buy, or Both

Change is necessary to keep up with the evolving world of healthcare. Understanding where change needs to happen, while delivering improved patient care and reducing variation, adds a level of complexity that often derails even the best-laid plans.

Performance management helps align providers and system-wide initiatives around areas of variation and opportunity. This is a key component of ensuring success — and the question most organizations face is whether they should buy a performance management solution, build their own, or use a hybrid approach.