ABOUT THIS COURSE:
The Patient Centered Medical Home model (PCMH) is designed to provide patients with the educational resources they need to support themselves in effectively managing their own health. Finding the time and resources to engage patients in the self-management of their health, coordinating their care across a number of specialty providers and organizations, and tracking tests can prove to be a daunting task for a typical community health center. The PCMH model requires a quality improvement structure to be in place that monitors the effectiveness of your interventions, and identifies opportunities for improvement in clinical quality and patient experience. This course is the fourth in a series of five courses that will provide an overview of the key tenets of the National Committee for Quality Assurance (NCQA) Patient Centered Medical Home 2011 Standards and Guidelines. This course will cover standards: PCMH 4: Provide Self-Care Support and Community Resources PCMH 5: Track and Coordinate Care PCMH 6: Measure and Improve Performance to successfully prepare for Patient Centered Medical Home transformation and/or recognition. This course does not require prior knowledge of PCMH and is appropriate for all levels of staff, from those working at the front desk, to those managing the clinical processes. Through the use of interactive lessons and by assessing your current operations using the PCDC PCMH assessment, you will learn the areas you need to focus on in patient self-management, test and referral management, as well as receive guidance on how to develop a quality improvement program in your center.