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Relias learning management system (LMS) Top Ten FAQs

1. How do I log into Relias?

If you know your username and password but not your custom organization URL, use our universal login. If you do not know your login credentials, or if your organization doesn’t participate in universal login, ask your supervisor or internal Relias administrator for assistance in accessing the LMS. It is important to note that if you have forgotten your password, you can only reset it if you go to your organization’s custom Relias URL.  This URL can be found in the automatic training alert emails you receive from Relias, or by asking your supervisor.

2. How do I find courses to take for CEUs?

Relias may provide courses that offer continuing education units for your license. To add your license to your profile, click the Licenses & Certifications tab. If your organization allows for it, click the green Browse Elective Courses button on your My Learning Page. Use the All Certificates filter to filter by your license to find courses that offer a certificate applicable to you.

3. How do I print my certificates?

To print your certificates, go to your My Learning page and click the Transcript tab to view a list of completed courses. Click the blue certificate icon underneath the course title to access the Print Certificate page. Before clicking the Print Certificate button, ensure that all required fields are filled out, including the certificate option at the bottom of the page. If your certificate does not generate after clicking Print Certificate, please disable your pop-up blocker.

Tip: Courses that have a continuing education certificate available can be viewed by using the Licenses filter and selecting your license from the drop-down.

4. Why isn’t my course working?

Please ensure you are using Internet Explorer 10 and above or Google Chrome, and Adobe Flash is enabled on your web browser. To troubleshoot your specific device, click the View System Requirements button on your login page. Follow this link to an in-depth guide on troubleshooting course issues.

5. I created a new learner, but they haven’t been assigned any courses.

If your organization has auto enrollments set up for your Training Plans, courses will automatically assign based on the learner’s profile attributes. If your organization does not use auto enrollments, you may need to manually enroll the learner into the necessary Training Plans. To manually enroll, click on the Training & Enrollment tab to access a list of Training Plans, and then click on the enrollment icon to the right of the Training Plan name to view a list of currently enrolled learners. Click the Enrollment tab to manually enroll available learners. Follow this link to a guide in our How-To-Manual on manual enrollments.

6. How do I reset one of my learner’s passwords?

If you have the ability to edit learner profiles, click the Users tab and click on the name of the user you need to edit. Enter in a new password in the Change and Confirm Password field and click Save to update a learner’s password.

7. How do I modify a Training Plan I’ve already set up?

There are many factors to consider when modifying an existing Training Plan. Follow this link to a guide in our How-To-Manual that gives step-by-step instructions on making updates to an existing Training Plan.

8. A learner has courses coming due, but they haven’t received any email alerts.

Training Alert emails are sent weekly to learners starting 30 days before a course’s due date. Alerts will be sent daily the week the course is due. If emails are not being received, please check junk/spam folders and have your IT Department whitelist the following addresses in your mail server: @reliaslearning.com, @relias.com, @alerts.reliaslearning.com, @alerts.relias.com, IP Address: 104.130.123.47. Follow this link to a guide in our How-To Manual for more information on Email Templates.

9. What is a Notifications Recipient and how does it work?

The designated Notifications Recipient for each hierarchy level will receive weekly automatic training alert emails for all learners within that specific hierarchy level. The Notifications Recipient will not receive alerts for learners in any sub-levels below them, so a Notifications Recipient should be chosen for each hierarchy level.

10. How do I give credit in Relias for a training that was taken in person?

If the module is already created in Relias, you can enroll and mark learners complete in bulk. If the module in not in Relias, custom modules can be created by clicking Training & Enrollment, Modules and Enrollment, and then +New Module. Once the module is created, learners can be enrolled and marked complete to add the completion to their transcripts. Follow this link to a guide in our How-To-Manual on Creating Custom Modules.

Relias LMS Learner FAQs

How do I log into Relias?

If you know your username and password but not your custom organization URL, use our universal login. If you do not know your login credentials, or if your organization doesn’t participate in universal login, ask your supervisor or internal Relias administrator for assistance in accessing the LMS. It is important to note that if you have forgotten your password, you can only reset it if you go to your organization’s custom Relias URL. This URL can be found in the automatic training alert emails you receive from Relias, or by asking your supervisor.

How do I find courses to take for CEUs?

Relias may provide courses that offer continuing education units for your license. To add your license to your profile, click the Licenses & Certifications tab. If your organization allows for it, click the green Browse Elective Courses button on your My Learning Page. Use the All Certificates filter to filter by your license to find courses that offer a certificate applicable to you.

How do I print my certificates?

To print your certificates, go to your My Learning page and click the Transcript tab to view a list of completed courses. Click the blue certificate icon underneath the course title to access the Print Certificate page. Before clicking the Print Certificate button, ensure that all required fields are filled out, including the certificate option at the bottom of the page. If your certificate does not generate after clicking Print Certificate, please disable your pop-up blocker.

Tip: Courses that have a continuing education certificate available can be viewed by using the Licenses filter and selecting your license from the drop-down.

Who assigns my training?

Your internal Relias Administrator and/or Supervisor is responsible for assigning your training.

I took Relias courses at my previous job, and my new job uses Relias too! How can I keep track of all my training?

Once your profile is set up at your new job, contact us at relias.com/help and let us know the name of your previous and new organization and we can transfer the completions from your old profile to your new profile.

Why isn’t my course working?

Please ensure you are using Internet Explorer 10 and above or Google Chrome, and Adobe Flash is enabled on your web browser. To troubleshoot your specific device, click the View System Requirements button on your login page. Follow this link to an in-depth guide on troubleshooting course issues.

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Relias LMS Administrator FAQs

How do I modify a Training Plan I’ve already set up?

There are many factors to consider when modifying an existing Training Plan. Follow this link to a guide in our How-To-Manual that gives step-by-step instructions on making updates to an existing Training Plan.

Is Relias compatible with our HR and payroll software?

HRIS integration is available for the Relias LMS. Follow this link to a guide in our How-To-Manual for more information on HRIS Integration with Relias.

A learner has courses coming due, but they haven’t received any email alerts.

Training Alert emails are sent weekly to learners starting 30 days before a course’s due date. Alerts will be sent daily the week the course is due. If emails are not being received, please check junk/spam folders and have your IT Department whitelist the following addresses in your mail server: @reliaslearning.com, @relias.com, @alerts.reliaslearning.com, @alerts.relias.com, IP Address: 104.130.123.47. Follow this link to a guide in our How-To Manual for more information on Email Templates.

How do I give credit in Relias for a training that was taken in person?

If the module is already created in Relias, you can enroll and mark learners complete in bulk. If the module in not in Relias, custom modules can be created by clicking Training & Enrollment, Modules and Enrollment, and then +New Module. Once the module is created, learners can be enrolled and marked complete to add the completion to their transcripts. Follow this link to a guide in our How-To-Manual on Creating Custom Modules.

Does Relias have the ability to track information such as CPR certification and driver’s license renewals?

Yes!  The Requirements Tracker module type is great for tracking renewal and certification information.  Simply create a Requirements Tracker module and add it to a Dynamically Recurring Training Plan to track certification and renewal information for your learners.  Follow these links to guides in our How-To-Manual on Requirements Trackers and Dynamically Recurring Training Plans.

https://connect.reliaslearning.com/docs/DOC-4860-requirements-tracker

https://connect.reliaslearning.com/docs/DOC-1961-dynamic-date-recurring-curriculum

How do I make the Training Plans I have set up automatically assign to learners?

Auto Enrollment profiles can be set up on each Training Plan to automatically enroll learners based on specific user attributes. Click Training & Enrollment, then then click the blue enrollment icon to the right of the Training Plan name, and then the Enrollment tab to access the Auto Enrollments panel. Click + New Profile to create your Auto Enrollment Profile! Follow this link to a guide in our How-To-Manual for more information on Auto Enrollments.

What is a hierarchy and how should I set ours up?

The Hierarchy is a tool which allows you to organize the reporting structure to reflect the organization of your company. Essentially, the hierarchy will dictate which of your Supervisors will receive emails notifying them of other Learners’ completed, upcoming, and overdue training, as well as determine which Learners each Supervisor can see/manage. Follow this link to a guide in our How-To-Manual for more information on the hierarchy.

What is a Notifications Recipient and how does it work?

The designated Notifications Recipient for each hierarchy level will receive weekly automatic training alert emails for all learners within that specific hierarchy level. The Notifications Recipient will not receive alerts for learners in any sub-levels below them, so a Notifications Recipient should be chosen for each hierarchy level.

How can I send a report I created to other Administrators and Supervisors?

Saved and Automated reports can be a great way for managers to track training compliance.  When creating a report, click the Save Report button to save the report to your Reports tab.  Click the Mail Icon to next the report name to set up an automated schedule for the report to be sent to specific recipients.  Follow think link to a guide in our How-To-Manual for more information on saving/automating reports.

https://connect.reliaslearning.com/docs/DOC-1891-saving-a-report

https://connect.reliaslearning.com/docs/DOC-1888-scheduling-automated-reports

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