Jim Triandiflou joined Relias Learning in July 2012. He previously served as President and CEO of ServiceCEO, a field service software company with more than 6,000 customers around the world. Prior to that role, Jim was Chief Operating Officer (COO) of Centive, a sales performance management software company that launched the industry’s first Software-as-a-Service (SaaS) commission system in 2005. He was also COO of the medical device distribution company Surgi-Care. Jim holds a BS in Marketing from State University of New York College at Oswego and an MBA from the Arizona State University Carey School of Business. He speaks frequently on SaaS, sales effectiveness, and the value of sales management.