Client interview with Kristin Kinziger, Director of Learning Management, Fortis Management Group.

 

Background

Fortis Management Group provides consulting and management services for its clients, including 60 Skilled Nursing and Rehabilitation centers, four Assisted Living centers and one Retirement Center spanning six states, including Wisconsin, Minnesota, Michigan, Oregon, Washington and Idaho.

Believing their strength is in their people, Fortis prides itself on delivering exceptional service experiences with strong ethics and compassion to all those they serve across the health care continuum. Their culture cherishes and rewards entrepreneurship, innovation and creativity.

 

Challenge

Fortis patient in hallwayPrior to 2015, Fortis’s 65 consulted centers were previously owned by a larger, publicly traded organization with 141 centers and 12,000 employees. In July of 2015, that organization divested their U.S. centers, all of which had just commenced a five-year Corporate Integrity Agreement (CIA), which had training, reporting and documentation requirements of up to twelve hours per year per employee. Fortis became the consulting group for 65 of the 141 centers, and thus assumed these requirements for their consulted center employees.

Prior to implementing Relias Learning, education administration was manual, complex, difficult to track and difficult to manage at a corporate level. Training was primarily delivered through webinars and instructor-led training and tracked manually though a homegrown learning management system with limited reporting capabilities.

Fortis needed to have visibility of completed training, ensure on time completion, and assign training to specific roles and new hires. In addition, they needed a system that could easily produce reports on all training. 

 

Opportunity

Fortis needed a learning management system and process that could create efficiencies, automatically track training and documentation, and provide a platform to deliver their own courses and content.

 

Solution

By implementing the Relias learning management system (LMS), Fortis has been able to successfully manage their CIA training and reporting requirements.

Award-Winning Implementation

In preparation for the implementation of their CIA, the organization partnered with Relias Learning to execute a pre-CIA pilot program at three centers. The success of the pilot led to the full implementation of Relias including:

  • Relias Lippincott integration for all licensed nurses
  • A pilot for Federal-required courses for all learners
  • In-house Relias supervisor training for 65 centers and 200+ Relias supervisors
  • Documentation and reporting requirements to support training and CIA deadlines
  • Rebranding their extensive course library from a previous platform

Improved Orientation

Prior to Relias, Fortis’s General Orientation Program consisted of tests, presentations, and handouts. In 2016, Fortis redesigned their General Orientation Program by leveraging the new elearning content from Relias to align with their policies and procedures along with meeting federal and CIA requirements. These changes were a result of a strategic plan put into place to allow new hires and rehires to receive credit in General Orientation towards other training requirements. By tracking these completions in Relias, Fortis can eliminate training redundancies and they anticipate a cost savings in training dollars for the coming year. “We have redesigned our General Orientation Program and now track it along with all required training in the Relias LMS. The goal is to increase compliance and retention, while reducing training hours and dollars. Without Relias, we would not have the visibility we do or be able to integrate all of our requirements into one cohesive program.”

Engagement, Retention and Performance

Fortis recently implemented Relias’ gaming elements feature and were pleasantly surprised with how engaged learners are with it. “With compliance of completing courses being a core challenge, anything that helps drive engagement is really important.” Licensed staff can also utilize the Relias LMS for completion of CEUs, which is a great benefit and money saver for their staff.

The quality of courses that Relias offers and the ability to create their own courses has helped Fortis be innovative in their delivery of policies and procedures and education. “I don’t want to brag, but we create really great courses! If we didn’t have Relias, we wouldn’t be able to do that!”

 

Results

Fortis Rehab CenterFortis has been able to manage the strict training requirements of their CIA and drive efficiencies. “We could not have done it without Relias Learning!” We have successfully managed our CIA training and reporting requirements and the Relias LMS has helped us deliver consistent, high-quality training based on proven learning methodologies and adult learning principles.

“Because of Relias, we are able to be more innovative in our training and development and we have created more than 200 of our own lessons and courses in the Relias LMS.”

“Because of Relias, we are able to be more innovative with our training and development and we have created more than 200 of our own lessons and courses in the Relias LMS. And I can sleep at night knowing that we are meeting our CIA training requirements.”