Higher Level of Care through Great Customer Service According to Robert Vardaman, with TLC Management, there is a direct correlation between increasing level of care and fully utilizing Relias. Robert also shares a personal experience where, with the help of Relias Customer Service, his organization avoided tags from State Surveyors when they requested proof of documents. “Because Relias provided what was needed, the tags were removed, and that’s the kind of service we’ve gotten from Relias. To me, you can’t buy that kind of service.”