Developing a Secure Workplace
Learn to develop a secure workplace by looking at the environmental, procedural and personal dynamic that lead to workplace violence. The whole continuum along the workplace violence scale will begin with a discussion on active shooter response protocols to increase chances of survival in case of an event.
Threat assessment protocols will be reviewed to help management assess a particular risk and implement a range of security measures while an overall review of policies, technology controls and worker attitudes will determine the organization’s preparedness. In addition, participants will learn techniques on the de-escalation of hostile behavior and how to address domestic violence in the workplace.
Risk Assessment for Your Organization
Workplace violence takes many forms. How does your organization assess the risk?
The importance of culture
While national and global statistics show larger trends in workplace violence, the threat and concerns for individual organizations in specific industries will vary.
To assess the risk of workplace violence, best practice calls for audits of previous incidents and a review of the facility, technology, policies and procedures.
Ultimately, the risk and prevention of workplace violence comes down to the culture of the organization and the people within it, because that is where these issues tend to arise.
Stranger Violence and Domestic Violence
Violence in the workplace can originate both internally and externally.
Types of workplace violence
The OSHA division of the California Department of Labor developed a typology of workplace violence that defines different kinds of violence based on the subject’s relationship to the workplace.
The first type is violence by a stranger – this external type of workplace violence is perpetrated by someone who does not work at the location.
Another type of workplace violence that arises quite often is domestic violence, which often spills over from the personal sphere.
Violence by Clients and Coworkers
Inside the workplace, violence may come from customers, clients, or even colleagues.
Internal sources of violence
Customer and client violence is one of the major concerns in emergency rooms, mental health facilities, and residential facilities. In these situations, the person receiving the service lashes out against the provider.
Coworker violence is the type that most people think about when they hear the phrase ‘workplace violence. This includes both current and former employees.
Intentional Trauma and Injury
Workplace violence can be described based on the people doing it or based on the nature of the behavior.
The public health world defines violence as ‘intentional trauma’.
Under this framework, workplace violence can be classified according to the nature of the behavior, such as threats, simple assault, damage to property, vandalism, embezzlement, and homicide.
Which of these types of workplace violence is most important to you and your organization?