HCAHPS Breakthrough 2017

About This Webinar

With patient experience surveys impacting hospital revenue, how is your organization making sure that every patient interaction is consistent and high-quality? Continuously improving and sustaining HCAHPS scores is a necessary and critical factor in determining your financial success and your reputation in your community.

Watch this webinar to discover key strategies on how to improve and sustain your HCAHPS scores in each domain, starting with leadership buy-in.

This webinar focuses on:

  • Engaging your staff and building a renewed commitment to continuous improvement of your processes
  • Empowering frontline staff with people skills that own the patient experience by delivering compassionate care to every patient, every time
  • Learning strategies to improve HCAHPS scores in different domains
  • Brian Lee

    Founder and CEO, Custom Learning Systems


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