The Patient Experience: A Focus on Clinician-Patient Communication

About This Webinar

With organizations continuing to dedicate significant resources to quality improvement initiatives, many are still falling short of their desired results.  A focus on improving clinician-patient communication related to experience of care surveys may also reap far-reaching benefits to clinical quality, physician and staff satisfaction, and lower hospital readmissions rates.

During this webinar we:

  • Discuss the importance of effective communication on the patient experience, clinical quality, and staff and physician satisfaction.
  • Review evidence showing how poor communication continues to have negative consequences for patients and organizations.
  • Describe actions organizations should take to improve clinicians’ communication with patients.
  • Rebecca Smallwood, RN, MBA

    Healthcare Learning and Development Specialist, Relias


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