With organizations continuing to dedicate significant resources to quality improvement initiatives, many are still falling short of their desired results. A focus on improving clinician-patient communication related to experience of care surveys may also reap far-reaching benefits to clinical quality, physician and staff satisfaction, and lower hospital readmissions rates.
During this webinar we:
- Discuss the importance of effective communication on the patient experience, clinical quality, and staff and physician satisfaction.
- Review evidence showing how poor communication continues to have negative consequences for patients and organizations.
- Describe actions organizations should take to improve clinicians’ communication with patients.