Valuing diversity can have a positive effect on service delivery
This course provides an overview of cultural diversity and discusses various dimensions and issues surrounding it. It will provide you with the fundamental tools that will enable you to interact with others of diverse cultures and effectively perform your job responsibilities.
Using detailed, real-life examples and interactive vignettes, learners will be able to:
- Explain the importance of understanding a person’s culture when providing services
- Examine common issues in cultural diversity
- Identify appropriate responses to cultures that differ from your own