2019 IN Schedule

schedule

2019 SCHEDULE OF EVENTS

Sessions, dates, and times are subject to change.

Filter By:

Sunday, September 22

1:00pm

All AudiencesRegistration

Early Registration

Ends at 5:00pm

2:00pm

All AudiencesLMS trainingWorkshop

LMS Certification Level 1

Client Success & Implementation Teams

Relias

LMS training for beginners. This beginning certification training demonstrates advanced knowledge of the RLMS product and its functionality at the Administrator level. Admins who achieve Level I RLMS Certification prove they have the ability to operate, administer, and demonstrate the basic functionality of the Relias LMS. This certification also demonstrates an elevated understanding of the primary roles and their functions in the Relias LMS. Level I Certified Administrators are qualified to be a primary liaison for Relias support within their organization.

All AudiencesLMS trainingWorkshop

LMS Certification Level 2

Client Success & Implementation Teams

Relias

LMS training for intermediate users. Users who have achieved Level I Certification are eligible to attempt Level II. Level II training demonstrates that an Administrator has the ability to be a primary liaison for Relias support and the contact for your Learner’s help requests. The Level II Certification assessment goes above and beyond simply understanding the functionality of the Relias LMS. Passing this assessment is proof that you are capable of implementing and developing a culture of learning at your organization by using Relias as your guide.

All AudiencesLMS trainingWorkshop

LMS Certification Level 3

Client Success & Implementation Teams

Relias

LMS training for advanced users. Level III Certification training demonstrates a high level understanding and successful implementation of the RLMS. Only users who have completed Level II are eligible for Level III.

6:30pm

All AudiencesNetworking Event

First Timer Meet & Greet

If this is your first time at Impact Nation, join us for a networking hour with other first-timers and Impact Nation staff. Ends at 7:30pm

Monday, September 23

7:30am

All AudiencesRegistration

Registration

Ends at 5:00pm

All AudiencesMeal

Breakfast

Ends at 9:00am

9:00am

All AudiencesKeynote Session

Keynote Presentation

Jim Triandiflou

CEO, Relias

Join us for Jim Triandiflou, Relias CEO's opening conference keynote session.

10:15am

All AudiencesBreak

Comfort Break + Exhibit Hall

Take a break and visit our sponsors!

11:00am

Post-Acute CareLeadershipNetworking EventBreakout Session

State of the Market - Home Care, Hospice

Don Spiers

Senior Product Manager, Relias

Join us for a vertical-specific breakout session to discuss the state of your market and current industry trends. Network with peers through a discussion led by a thought-leader in your field.

Post-Acute CareLeadershipNetworking EventBreakout Session

State of the Market - SNF, Long Term Care

Jennifer Moore RN-BC, DNS-CT, CDP, WCC

Director of Curriculum Design & Research, Relias

Join us for a vertical-specific breakout session to discuss the state of your market and current industry trends. Network with peers through a discussion led by a thought-leader in your field.

Behavioral HealthLeadershipNetworking EventBreakout Session

State of the Market - Behavioral Health

Melissa Lewis-Stoner

Group Product Manager, Relias

Join us for a vertical-specific breakout session to discuss the state of your market and current industry trends. Network with peers through a discussion led by a thought-leader in your field.

AcuteLeadershipNetworking EventBreakout Session

State of the Market - Acute Care

Andrew Robinson

Product Strategy Director, Relias

Join us for a vertical-specific breakout session to discuss the state of your market and current industry trends. Network with peers through a discussion led by a thought-leader in your field.

MilitaryLeadershipNetworking EventBreakout Session

State of the Market - Military

Bryon Coro

Director, Solution Architecture, Relias

Join us for a vertical-specific breakout session to discuss the state of your market and current industry trends. Network with peers through a discussion led by a thought-leader in your field.

Public SafetyLeadershipNetworking EventBreakout Session

State of the Market - Public Safety

Tracy Mullins

Curriculum Designer, Relias

Join us for a vertical-specific breakout session to discuss the state of your market and current industry trends. Network with peers through a discussion led by a thought-leader in your field.

IDDABALeadershipNetworking EventBreakout Session

State of the Market- ABA & IDD

Arlene Bridges

Product Manager, Relias

Join us for a vertical-specific breakout session to discuss the state of your market and current industry trends. Network with peers through a discussion led by a thought-leader in your field.

12:00pm

All AudiencesMeal

Lunch

1:00pm

AcuteMilitaryBreakout Session

Reducing Cost & Increasing Efficiency in Standardized Training

Sarah Crownson

Clinical Consultant, Relias

Save time and money by standardizing training requirements with eLearning in healthcare. Identify mandatory training across the entire health system and reduce redundancy. In this 45 min. session learn how the US military standardized Military Treatment Facility (MTF) core training across all 3 military branches to reduce cost and increase efficiency of staff.

Post-Acute CareLeadershipBreakout SessionCE SessionHRCI/SHRM CE

PDPM - Laying the Foundation

Ron Orth

Curriculum Designer, Relias

Hear an overview of why CMS is changing the system, compare and contrast the PDPM with the current RUG IV program and demonstrates how the PDPM rate is calculated.
Attend to learn how to:
• Identify how the PDPM compares and contrasts the RUG IV system
• Identify the 6 components that determine the PDPM rate
• Describe how the daily PDPM rate is calculated
• Describe the Variable Rate Adjustments (VRA) built into the PDPM

Learning Objectives:
1. Identify how the PDPM compares and contrasts to the RUG IV payment system.
2. Identify the 6 components that determine a PDPM rate.
3. Describe how the Variable Rate Adjustments impact overall reimbursement.

Target Audience: Human Resource Professionals, Administrators and Nursing Professionals
Hours: 1.00

Accreditation Statements
• Human Resources Certification Institute (HRCI): This program has been approved for 1.00 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
• SHRM Preferred Provider: This course is approved for (1) contact hours.

Disclosures
Ronald Orth, RN, CMAC, CHC  obtained a nursing degree from Milwaukee Area Technical College in 1985 and a B. A. in Health Care Administration from Concordia University in 1996. Mr. Orth possesses over 30 years of nursing experience with over 20 of those in the Skilled Nursing industry. Mr. Orth has extensive experience in teaching Medicare regulations to healthcare providers both in the US and internationally. Mr. Orth is currently the Post Acute Care Curriculum Designer and is certified in Healthcare Compliance through the Compliance Certification Board (CCB).

Ron Orth has no relevant financial or nonfinancial relationships to disclose that related to this education activity.
All other planning committee members have declared that no conflict of interest, Relevant Financial Relationship or Relevant Non -Financial Relationship exists.

Completion Requirements
In order to qualify for continuing education, attendee must perform the following:
• Sign in/Sign Out of Session
• Be present for the session in its entirety
• Complete the session evaluation that will be emailed to participant within one week of conference
• Certificates will be emailed to attendee within 30 days post-conference

Cultural Competence Statement:
All sessions offered by Relias are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the session.

Grievances
Please send grievances or requests for accommodations for disability to the Event Manager at impactnation@relias.com


Health & Human ServicesIDDABABehavioral HealthBreakout Session

The 7 Habits of Highly Effective Customized Employment

Bob Niemiec

Senior Associate, Griffin-Hammis Associates

Whether your organization is just entering the world of Customized Employment of you’ve been at it for some time, this presentation will explore the best practices that produce quality results. The discussion will center around what organizations, funders and individual practitioners can do to transform the practices of Customized Employment from theory to actual employment outcomes. We will focus on the habits of leadership, management, funders and employment practitioners. We will discuss some of the common pitfalls that people engaged in CE encounter and how to recognize and overcome them. You will benefit from the collective experiences of Griffin-Hammis Associates and our work with employment organizations, state agencies and employment professionals in all 50 states and throughout Canada.

Health & Human ServicesBehavioral HealthBreakout Session

Workplace Violence Prevention: 7 Steps to Success

Susan Driscoll

President, Crisis Prevention Institute , Inc.

Workplace violence in healthcare complicates the care of those you serve, and poses a significant risk for caregivers, clients and visitors. Incidents of workplace violence can result in employee injury, lost days of work, increased claims and higher stress levels, leading to employee burnout, turnover, reduced productivity and adverse events.
This session will present a practical start-to-finish approach for designing a workplace violence prevention training program and “getting to yes” for leadership approval.

AcuteLeadershipBreakout Session

Turning Clinicians into Leaders

Melissa Lewis-Stoner

Group Product Manager, Relias

The traits and skills that make for an excellent clinician don’t always translate into a great manager. However, the future of your organization depends upon growing leaders from within. Join us as we discuss how identify potential leaders, the differences between a skilled clinician vs. a skilled manager and how to develop your staff into the managers and leaders of tomorrow. We’ll review how arm your staff with the tools and skills to be successful, helping your organization change and grow, not just keep up.

2:00pm

Post-Acute CareBreakout Session

From Quality Assurance to Quality Awards: A Quality Journey

Alana Wolfe

National Director of Performance Excellence, Sunrise Senior Care

This session will introduce the Sunrise Quality Journey, from developing and implementing a QAPI Program to recognition as an AHCA/NCAL Quality Award recipient at the highest level. Discussion includes “What is QAPI?”, how has it helped us as an organization, our National Gold Quality Award, and resources/tools on how to start a program to take an organization to the next level.

LeadershipBreakout SessionCE SessionHRCI/SHRM CEANCC CE

Emotional Intelligence: How Emotions Influence Work

Dr. Romas Buivydas

Vice President, Clinical Development and Training, Spectrum Health Systems

Emotional Intelligence (EI) is the biggest predictor of job performance in the workplace and the strongest foundation for workplace excellence This holds true for people in all industries and at all levels. At the basis of emotional intelligence is t he ability to monitor one’s own emotions, as well as the emotions of others. But, the ability to remain in control of one’s emotions, act with integrity, and ensure one’s actions remain within the boundaries of the job, is a necessity for success.

Learning Objectives:
(1) Describe the basic concept of emotional intelligence
(2) Discuss strategies on how to stay calm and productive in any situation
(3) Develop staff in Emotional Intelligence

Target Audience = Human Resource Professionals, Administrators and Nursing Professionals
Hours: 1.00

Accreditation Statements

• Human Resources Certification Institute (HRCI): This program has been approved for 1.00 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
• SHRM Preferred Provider: This course is approved for (1) contact hours.
• American Nurses Credentialing Center (ANCC): Relias LLC is accredited as a provider of continuing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Disclosures
Dr. Romas Buivydas, Ph.D, LMHC, has more than twenty-five years of experience in the behavioral health field and is a nationally recognized expert in clinical services development and delivery, integrated treatment, engagement and motivation, and best practice treatment approaches. As Vice President of Clinical Development, Dr. Buivydas provides education, training, and consultation in clinical best practices throughout the country. Dr. Buivydas also provides consultation to numerous behavioral health organizations both in the US and is a national presenter/trainer at conferences/symposia across the country.

Dr. Romas Buivydas has no relevant financial or nonfinancial relationships to disclose that related to this education activity.
All other planning committee members have declared that no conflict of interest, Relevant Financial Relationship or Relevant Non -Financial Relationship exists.

Completion Requirements
In order to qualify for continuing education, attendee must perform the following:
• Sign in/Sign Out of Session
• Be present for the session in its entirety
• Complete the session evaluation that will be emailed to participant within one week of conference
• Certificates will be emailed to attendee within 30 days post-conference

Cultural Competence Statement:
All sessions offered by Relias are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the session.

Grievances:
Please send grievances or requests for accommodations for disability to the Event Manager at impactnation@relias.com

AcuteBreakout Session

Using Professional Development to Drive Improvements in Patient Care

Dr. Alisha Cornell

Clinical Implementation Consultant, Relias

This session will discuss the strategies and resources used to develop effective professional development education that drives quality patient outcomes and nursing competence.

Health & Human ServicesBehavioral HealthLeadershipBreakout Session

State of the Union - Behavioral Health

Chuck Ingoglia

President & CEO, National Council for Behavioral Health

A lot has changed in the mental health and addiction landscapes since 1963 when the Community Mental Health Act was signed. Behavioral health (mental health and addiction) is being brought out of the shadows and has become a major discussion point for many facets of our society – our healthcare system, education system, criminal justice system and other domains. And growing rates of mental health and addiction disorders, coupled with recent changes in evidence-based treatment options, healthcare delivery, financing mechanisms and policy guidelines mean the spotlight shines brighter than ever on the behavioral health field. Join us to discuss the present landscape of behavioral health and where the field is poised to go in the future.

All AudiencesBreakout Session

Confidently Competent: Assessing Staff to Reduce Turnover and Unlock Potential

Justin Hess

Product Manager, Relias

Are you looking for a more reliable way to measure staff competence, especially during our current workforce crisis that’s plagued with high turnover? This session will explore how you can use personnel assessments as a tool to objectively gauge job-related competence and then leverage that information to more effectively hire, onboard, and meaningfully develop employees in an ongoing way.

2:45pm

All AudiencesBreak

Comfort Break + Exhibit Hall

Ends at 3:15pm.

Take a break and visit our sponsors in the exhibit hall!

3:15pm

Health & Human ServicesBehavioral HealthBreakout Session

Zero Suicide Development & Implementation: Centerstone’s Journey

Becky Stoll

Vice President, Crisis & Disaster Management, Centerstone

While health and behavioral health care systems and providers encounter people at risk for suicide, they are not always equipped with the training, tools and support to do so effectively. This presentation will focus on the tools available to improve suicide care, using the Zero Suicide framework. It will also explicitly highlight the successful and innovative comprehensive suicide care practice at Centerstone – a community behavioral health organization.

Health & Human ServicesIDDABABreakout Session

Included. Supported. Empowered! National and State Initiatives to Address the Workforce Crisis

Barbara Merrill

CEO, ANCOR

With state DSP turnover rates ranging from 20% to 60% and the national rate at 46%, the workforce crisis is the most urgent challenge facing providers across the country. This interactive session with Barbara Merrill, CEO of the American Network of Community Options and Resources, will outline the scope of the direct support professional workforce crisis, initiatives underway at the federal, state and individual provider level to address it, and invite audience participation.

All AudiencesBreakout Session

Running Company Culture like a Project

Tina Krebs

Chief People Officer, Relias

"Business models can be copied and service offerings can be matched, but any organization can create a competitive advantage with their culture. Find out how Relias transformed from a post-acute compliance training company to one that offers a variety of solutions across the continuum of care. In doing so it has grown from $12 million in annual revenue to nearly $300 million. Find out how you can learn from Relias by “running culture like a project,” rather than simply letting it happen.

Learning Objectives:
Describe how to implement a framework for creating a healthy culture that aligns the entire organization
Explain how to translate the mission into recruiting, retention, and employee passion
List specific steps to creating a healthy culture that can help build continuity and alignment throughout the organization"

Post-Acute CareLeadershipBreakout Session

How Training Trims Turnover

Toni Fimowicz

Director, Guest Experience, Villa Healthcare

Turnover can be the elephant in the room. So, how do you eat an elephant? One bite at a time! This session presents new employee training as one component which can improve turnover statistics. During this session, Toni will share Villa’s orientation transformation from a dreaded task to a helpful tool. By the end of this session, attendees will be able to assess their new employee training process, understand how to create a plan to get from their current training to desired state, and learn how to regularly refine new employee training to ensure continuous improvement. While new employee training is not the sole driver of turnover, the impact it has should not be ignored.

4:15pm

AcutePost-Acute CareBreakout SessionCE SessionANCC CE

A Positive Approach to Challenging Behaviors: Beyond Dementia Basics

Melanie Bunn

Trainer, Positive Approach to Care

This interactive session offers learners opportunity to apply what they've learned from Teepa Snow's dementia training videos to respond to common, complicated, conditions. Be prepared to build on what you've already learned about Brain Change, Positive Physical Approach, Hand-Under-Hand and GEMS to change your approach and change your outcomes. Review of the online modules recommended before attending this workshop.
Learning Objectives:
(1) Discuss integrating brain change, PPA/HUH, and GEMS into understanding challenging behaviors and developing responses
(2) Identify creative strategies to respond in the moment and to reduce future challenging behaviors

Target Audience: Human Resource Professionals, Administrators and Nursing Professionals
Hours: 1.00

Accreditation Statements:
• American Nurses Credentialing Center (ANCC): Relias LLC is accredited as a provider of continuing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Disclosures
Melanie Bunn is a certified trainer, coach and consultant with Positive Approach to care, Dementia Training Specialist for Alzheimer’s North Carolina, Consulting Associate at the Duke University School of Nursing and leads her consulting company, Bunn Consulting. She presents over 150 programs annually throughout North Carolina and the US and when ever possible, internationally. She received her undergraduate degree in nursing from the University of North Carolina-Chapel Hill, her Master’s Degree in Family Health Nursing from Clemson University and a Post-Master’s Gerontological Nurse Practitioner Certificate from Duke University.

Melanie Bunn has no relevant financial or nonfinancial relationships to disclose that related to this education activity.
All other planning committee members have declared that no conflict of interest, Relevant Financial Relationship or Relevant Non -Financial Relationship exists.

Completion Requirements
In order to qualify for continuing education, attendee must perform the following:
• Sign in/Sign Out of Session
• Be present for the session in its entirety
• Complete the session evaluation that will be emailed to participant within one week of conference
• Certificates will be emailed to attendee within 30 days post-conference

Cultural Competence Statement:
All sessions offered by Relias are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the session.

Grievances:
Please send grievances or requests for accommodations for disability to the Event Manager at impactnation@relias.com

LeadershipBreakout Session

Leading a High Performing Organization: The People and Culture Difference

Laura McKee

Co-Founder, Hucu.ai

Are you struggling to see the forest because you keep getting dragged into the weeds of day to day management? Are your clients’ most valued resources (your PEOPLE) moving through a revolving door? Join us for practical tips from a leader versed in the challenges of running a healthcare service organization. Sharpen your knowledge of best practices for building a great team. Prepare to meet your leader – she’s within you!
• Understand and be able to model leadership behaviors
• Identify elements of healthy culture and key leverage points in people management
• Commit to a plan for fostering a strong positive culture for your team

AcuteBreakout Session

Best Practices of Competency Management Programs & Initiatives

Candace Wallace & Felicia Sadler

VP, Professional Services & Clinical Implementation Consultant, Relias

Organizations have an enormous challenge when it comes to assessing, tracking and reporting competencies of their workforce. Relias offers tools to support healthcare organizations with the ability to streamline this process and standardize workflow.

In this interactive session, we will discuss and analyze:
Best Practices of Competency Management Programs & Initiatives
Discuss key elements for assessing & tracking competencies, including regulatory considerations
Discuss available tools from Relias to support a Competency Management Program
-including tracking & reporting capabilities

All AudiencesBreakout Session

Mass Violence in America: Causes, Impacts, and Solutions

Dr. Joe Park, M.D.

Medical Director, National Council for Behavioral Health

The United States has had more mass shootings than any other country in the world. Studies indicate that the number of public mass shootings has tripled since 2011. There is increasing demand for steps to be taken to identify perpetrators of violence and develop preventive measures, but there has been no serious effort to understand the problem or increased resources provided for assessment and treatment.
The National Council Medical Director Institute (MDI) convened an expert panel to conduct an analysis of the root causes, contributing factors, characteristics of perpetrators, and impacts on victims and society. This session will propose actionable solutions to this national crisis.

Educational Objectives
At the conclusion of this session, participants will be able to:
1. Describe trends in the incidence of mass violence over time compared to other types of violence.
2. Describe the frequency of mental illness and addiction disorders diagnosis or symptoms in perpetrators of mass shootings and other common characteristics of mass shooters.
3. Explain the limits of the ability of mental health clinicians to predict which individuals will perpetrate mass shootings.
4. Implement recommendations for mental health clinicians and services on how to reduce the risk and incidence of future violence.
5. Make recommendations to key decisionmakers including leaders of health care organizations, state and federal officials, and professional organizations.

All AudiencesBreakout Session

Connecting to Purpose: Making Relias Work for You

Ta-Tanisha Thomas

MBA, HR and Compliance Education Administrator, American Health Partners

Between coordinating multiple directors and needs of different facilities, overseeing compliance and education can be chaotic. Sound familiar? During this session, your peer will share her experience taking over the administrator role and how she took the LMS from an underutilized platform to an integral, unifying tool. She will also discuss the challenges she faced with leadership and what strategies she used to overcome them.

6:00pm

All AudiencesNetworking Event

Welcome Reception

Join us in the foyer on the fourth floor for our welcome reception. Enjoy hors d'oeuvres and drinks while meeting with our sponsors. Ends at 7:30pm.

Tuesday, September 24

8:00am

All AudiencesMeal

Breakfast

Ends at 9:00AM.

9:00am

All AudiencesKeynote Session

Keynote Presentation

John Quiñones

Keynote Speaker

In his captivating presentation, Quiñones shares his own personal narrative of his rise from humble roots as the son of a laborer and a house cleaner to his life as a network anchor. He offers answers, anecdotes, and personal examples of how to approach one’s biggest challenges, formulate a plan of action, and see it through to fruition. Quiñones reminds us all of the courage and dignity it takes to stand up for oneself and those around us. By chronicling such bravery, he captures Americas can-do spirit, showing that through the slightest good deed, each one of us harbors a hero within.

10:00am

All AudiencesBreak

Comfort Break + Exhibit Hall

Take a break and visit our sponsors!

10:45am

AcuteLeadershipNetworking EventBreakout Session

Acute Roundtable Discussion

Andrew Robinson

Product Strategy Director, Relias

Join us for a vertical-specific networking session. Network with peers through a discussion led by a thought-leader in your field.

IDDABALeadershipNetworking EventBreakout Session

ABA / IDD Roundtable Discussion

Arlene Bridges

Product Manager – IDD & ABA, Relias

Join us for a vertical-specific networking session. Network with peers through a discussion led by a thought-leader in your field.

MilitaryLeadershipKeynote SessionBreakout Session

Military Roundtable Discussion

Bryon Coro

Director, Solution Architecture, Relias

Join us for a vertical-specific networking session. Network with peers through a discussion led by a thought-leader in your field.

Public SafetyLeadershipNetworking EventBreakout Session

Public Safety Roundtable Discussion

Tracy Mullins

Curriculum Designer, Relias

Join us for a vertical-specific networking session. Network with peers through a discussion led by a thought-leader in your field.

Health & Human ServicesBehavioral HealthLeadershipNetworking EventBreakout Session

Behavioral Health Roundtable Discussion

Melissa Lewis-Stoner

Group Product Manager, Relias

Join us for a vertical-specific networking session. Network with peers through a discussion led by a thought-leader in your field.

Post-Acute CareLeadershipNetworking EventBreakout Session

SNF, Long Term Care Roundtable Discussion

Jennifer Moore RN-BC, DNS-CT, CDP, WCC

Director of Curriculum Design & Research, Relias

Join us for a vertical-specific networking session. Network with peers through a discussion led by a thought-leader in your field.

Post-Acute CareLeadershipNetworking EventBreakout Session

Home Care, Hospice Roundtable Discussion

Don Spiers

Senior Product Manager, Relias

Join us for a vertical-specific networking session. Network with peers through a discussion led by a thought-leader in your field.

12:00pm

All AudiencesMeal

Lunch

ends at 1:00pm

12:15pm

All Audiences

McKesson Lunch & Learn

1:15pm

All AudiencesBreakout SessionCE SessionHRCI/SHRM CEANCC CE

Burnout and Compassion Fatigue: When the Work is Too Much

Jen Moore, RN-BC, DNS-CT, CDP, WCC

Senior Product Manager, Relias

Employee burnout and turnover occurs at higher rates in healthcare than in other industries. Issues of trauma, bereavement, and compassion fatigue are unique to human service workers and create a more challenging work environment. Often addressing and preventing burnout and compassion fatigue is left to the individual employee. However, we as managers and leaders can do more.
With the current focus on trauma-informed care across the healthcare continuum, we can help our staff with self-care and move from compassion fatigue to compassion satisfaction, creating a healthier and more productive work environment
Learning Objectives:
(1) Identify and differentiate between compassion fatigue, burnout and vicarious trauma
(2) List strategies for identifying and addressing burnout/fatigue in the workplace at the organizational level
(3) Discuss elements of an organizational, top-down approach to address burnout

Target Audience = Human Resource Professionals, Administrators and Nursing Professionals
Hours: 1.00

Accreditation Statements

• Human Resources Certification Institute (HRCI): This program has been approved for 1.00 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
• SHRM Preferred Provider: This course is approved for (1) contact hours.
• American Nurses Credentialing Center (ANCC): Relias LLC is accredited as a provider of continuing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Disclosures
Jennifer Moore, RN-BC, DNS-CT, CDP, WCC started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Director of Nursing Services – Certified, a Certified Dementia Practitioner, and Wound Care Certified. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training.

Jen Moore has no relevant financial or nonfinancial relationships to disclose that related to this education activity.
All other planning committee members have declared that no conflict of interest, Relevant Financial Relationship or Relevant Non -Financial Relationship exists.

Completion Requirements
In order to qualify for continuing education, attendee must perform the following:
• Sign in/Sign Out of Session
• Be present for the session in its entirety
• Complete the session evaluation that will be emailed to participant within one week of conference
• Certificates will be emailed to attendee within 30 days post-conference

Cultural Competence Statement:
All sessions offered by Relias are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the session.

Grievances:
Please send grievances or requests for accommodations for disability to the Event Manager at impactnation@relias.com

All AudiencesBreakout Session

What's Your Leadership Superpower?

Nicole Matteson

Human Resource Manager, Relias

Overcome the challenges of staff turnover and wavering employee engagement through leadership development and building a strong culture. In this 45 min interactive session, discover your leadership strength and learn from an HR expert how to put it into practice.

AcuteLeadershipBreakout SessionCE SessionHRCI/SHRM CEANCC CE

Impacting Quality Outcomes through the Hiring & Onboarding Process

Felicia Sadler

Clinical Effectiveness Consultant, Relias

Solving the complexity of hiring the right person for the right job is a common challenge that most organizations face on a daily basis. Common hiring practices have consisted of: minimum qualifications/credentials, background/experience, an interview and for some, intuition or “gut feeling”. However, the hiring landscape has completely changed with the realization of Value-Based Purchasing. Healthcare organizations are embracing high-reliability and high-performing work practices. It becomes imperative to align efforts with overall strategic priorities in an organization's pursuit of excellence. With high-volume applicant pools, such as seen in the healthcare industry, hiring for quality and for fit becomes vital to an organization. Once hired, an organization has a responsibility to ensure a new hire is set up for success. In this session, we will discuss existing challenges organizations are faced with in the hiring process, analyze high-performing work practices, identify methods in positioning new hires for success, identify key performance indicators necessary to measure overall success and evaluate the impact on quality & high reliability.
Learning Objectives:
(1) Describe key elements of high-performing work practices and their impact on quality outcomes
(2) Identify 5 best practices to ensure the successful onboarding of new hires
(3) Identify key performance indicators necessary to measure overall success.

= Human Resource Professionals, Administrators and Nursing Professionals
Hours: 1.00

Accreditation Statements

• Human Resources Certification Institute (HRCI): This program has been approved for 1.00 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
• SHRM Preferred Provider: This course is approved for (1) contact hours.
• American Nurses Credentialing Center (ANCC): Relias LLC is accredited as a provider of continuing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Disclosures
Felicia Sadler is currently a Clinical Effectiveness Consultant with Relias, assisting clients with their pursuit of clinical and operational excellence. She is a Registered Nurse with over 30 years’ experience in acute, post-acute, and ambulatory settings, including positions such as Healthcare Administrator and VP of Quality. She holds a Master of Jurisprudence in Health Law from Loyola Chicago School of Law and a BSN from South University. She is a Certified Professional in Healthcare Quality (CPHQ), has earned her Lean Six Sigma in Healthcare, and is trained in the Baldrige framework and has served as a Board Examiner for the Tennessee Center for Performance Excellence.

Felicia Sadler has no relevant financial or nonfinancial relationships to disclose that related to this education activity.
All other planning committee members have declared that no conflict of interest, Relevant Financial Relationship or Relevant Non -Financial Relationship exists.

Completion Requirements
In order to qualify for continuing education, attendee must perform the following:
• Sign in/Sign Out of Session
• Be present for the session in its entirety
• Complete the session evaluation that will be emailed to participant within one week of conference
• Certificates will be emailed to attendee within 30 days post-conference

Cultural Competence Statement:
All sessions offered by Relias are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the session.

Grievances:
Please send grievances or requests for accommodations for disability to the Event Manager at impactnation@relias.com

Post-Acute CareLeadershipBreakout Session

Kisco Senior Living’s Approach to “Certified Trainers” and New-Hire Training

Amy Park

Director, Learning & Development, Kisco

New hire training in the senior living industry can be challenging – we are a blend of the hospitality, restaurant, fitness/health, transportation, nursing, etc. industries. To meet this challenge, Kisco Senior Living utilizes peer associates to conduct the majority of new-hire training to help ensure the new-hire’s success from the start. We will explore the main components of their program and why it’s worth pushing through the operational barriers.

Health & Human ServicesIDDABABehavioral HealthBreakout Session

Myths and Magic: Finding, Retaining and Inspiring QPs, DSP and other Staff

John Nash

Executive Director, The Arc of North Carolina

In a world where turnover of QPs, DSPs and other staff is outrageously high and enormously expensive, the task of finding, retaining and inspiring quality staff weighs heavy on us all. This session will not only explore the “myths” of what it takes to find, retain and inspire critical staff such as QPs and DSPS, but we will also discuss the “magic” that you can employ to hold on to and successfully lead these critical members of your team.

2:15pm

Post-Acute CareBreakout Session

“For the first time in my career, we actually have too many CNAs”: A Straightaway Case Study

Mike Mutka

CEO & Founder, Straightaway Health Careers

Straightaway CEO, Mike Mutka, details the story of a Tennessee Skilled Nursing Facility that employed Straightaway’s software and services to kickstart their own Nurse Aide Training Program. This facility has seen such great success with Straightaway that they now have a surplus of Nurse Aides.

All AudiencesBreakout SessionCE SessionHRCI/SHRM CE

Conflict Resolution: Practical Strategies for the Workplace

Greg Streuly, ME-PD

Training and Instructional Design Specialist, Bethesda Lutheran Communities

Famous leadership author Gus Lee wrote, “Conflict aversion is the organizational bubonic plague of our time.” Conflict resolution is one of the most important arts of leadership but also one of the most misunderstood. Whether leading a department, business, or charitable organization, conflict resolutions skills are vital to you and your success.
Learning Objectives:
(1) Identify different reactions to conflict and how they impact resolution
(2) Learn a five-step method for conflict resolution that can lead to higher trust, a sense of unity, and greater accomplishments
(3) Discuss strategies for implementing conflict resolution best practices at your organization
Target Audience = Human Resource Professionals, Administrators and Nursing Professionals
Hours: 1.00

Accreditation Statements

• Human Resources Certification Institute (HRCI): This program has been approved for 1.00 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
• SHRM Preferred Provider: This course is approved for (1) contact hours.
• American Nurses Credentialing Center (ANCC): Relias LLC is accredited as a provider of continuing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Disclosures
Greg Streuly has no relevant financial or nonfinancial relationships to disclose that related to this education activity.
All other planning committee members have declared that no conflict of interest, Relevant Financial Relationship or Relevant Non -Financial Relationship exists.

Completion Requirements
In order to qualify for continuing education, attendee must perform the following:
• Sign in/Sign Out of Session
• Be present for the session in its entirety
• Complete the session evaluation that will be emailed to participant within one week of conference
• Certificates will be emailed to attendee within 30 days post-conference

Cultural Competence Statement:
All sessions offered by Relias are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the session.

Grievances:
Please send grievances or requests for accommodations for disability to the Event Manager at impactnation@relias.com

All AudiencesBreakout Session

Saving More Lives with RQI: Resuscitation Quality Improvement

Deanna Rodriguez

Senior Sales Channel Manager, RQI

In this session we will review the latest AHA science, showing that BLS learners lose the ability to perform quality CPR skills in 3-6 months after a traditional training class.
- You will learn how your hospital can ensure that learners maintain high quality CPR skills and ultimately save more lives.
- You will experience the RQI Program’s interactive patient scenarios and the Voice Assisted Manikins that provide verbal and visual feedback during the learners skills sessions.

What is RQI? High-quality CPR is the single highest determinant of survival from cardiac arrest. Poor quality CPR is devastating to patient outcomes. The conventional 2 year BLS card does not verify a healthcare provider’s competence to perform the high quality CPR that is necessary to save a cardiac arrest victims life. In an emergency , it is not enough to know CPR, healthcare professionals need perform high-quality CPR on every patient, every time. We now know that low-dose, high frequency learning practices are significantly more effective at increasing competence. RQI shifts from a traditional 2 year compliance mindset to one of mastery learning with verified skills competence – centered on patient safety – establishing a new standard of care for transformational quality improvement and more lives saved!

AcutePost-Acute CareBreakout Session

Wound Care Matters

Nancy Morgan

RN, BSN, MBA, WOC, WCC, DWC, OMS, Wound Care Education Institute

Chronic wounds affect about 8.2 million Medicare beneficiaries annually, and the incidence of chronic wounds is expected to rise at a rate of 2% annually. Learn about the potential legal and financial risks surrounding wound care practice in healthcare organizations, including lawsuit settlements as high as $312 million, as well as ways to mitigate these risks with staff wound care education programs.

All AudiencesBreakout Session

The New Model for Success in Healthcare: Retention & Staff Development

Doreen Jones & John McGinn

Partner Success Consultant & Global Strategic Alliances Manager, Skillsoft

Complexity and change are challenging healthcare companies like never before. In order to be successful, organizations have to invest in their employees. Learn how Skillsoft can help take your staff to the next level and help your organization better serve their patients and members.

3:00pm

All AudiencesBreak

Comfort Break + Exhibit Hall

Take a break and visit our sponsors!

3:45pm

AcuteMilitaryLeadershipBreakout Session

Own the Moment - a Session on Patient Experience

Toni Hightower

Patient Experience Coach, Veterans Affairs, US Dept. of Veterans Affairs

The Secretary’s vision for the future of the VA is to be the number one agency in all of government where employees deliver excellent health care and benefit experiences to VA customers. To accomplish this important goal, the Veterans Experience Office developed a Customer Experience module titled “Own the Moment”. Employing human design principles and modeling best practices of America’s leading service companies, the “Own the Moment” module was created to support and empower frontline employees with the knowledge and skills to deliver exceptional customer service and a world-class Veteran experience.

Health & Human ServicesBehavioral HealthBreakout Session

Integrated Care and Value Based Reimbursement – A Perfect Storm of Opportunity

Melissa Lewis-Stoner

Group Product Manager, Relias

Value-based payment models continue to evolve in behavioral health. These models require the delivery of high quality, comprehensive, whole person care for clients. As health plans and organizations search for ways to compete and thrive in this new world, integrated care has become a key component in improving health outcomes and lowering cost. Join us as we take a deep dive into the recent system redesign in Arizona; discussing the challenges and successes faced by both the health plans and provider agencies across the state.

All AudiencesBreakout SessionCE SessionHRCI/SHRM CE

Intergenerational Diversity: Leading the Teams That Will Transform Healthcare

Maria Samot

Vice President of Content Development, Relias

Join Maria Samot to discuss who the generations are and what makes them unique, and healthcare transformation and how agility enables transformation. Jan will also be discussing how you and your organizations can get ready to lead during this time.

1. Identify Who the Generations Are In the Workplace Today and What Makes Each Unique
2. Discuss Healthcare Transformation and How Agility Enables Transformation
3. Discuss Best Practices in Leading These Generations In the Face Of Change

Target Audience: Human Resource Professionals, Administrators and Nursing Professionals
Hours: 1.00

Accreditation Statements
• Human Resources Certification Institute (HRCI): This program has been approved for 1.00 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
• SHRM Preferred Provider: This course is approved for (1) contact hours.

Disclosures


Maria Samot has no relevant financial or nonfinancial relationships to disclose that related to this education activity.
All other planning committee members have declared that no conflict of interest, Relevant Financial Relationship or Relevant Non -Financial Relationship exists.

Completion Requirements
In order to qualify for continuing education, attendee must perform the following:
• Sign in/Sign Out of Session
• Be present for the session in its entirety
• Complete the session evaluation that will be emailed to participant within one week of conference
• Certificates will be emailed to attendee within 30 days post-conference

Cultural Competence Statement:
All sessions offered by Relias are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the session.

Grievances:
Please send grievances or requests for accommodations for disability to the Event Manager at impactnation@relias.com


Health & Human ServicesIDDABABehavioral HealthBreakout Session

Increasing DSP Retention Through Peer Mentoring

Arlene Bridges

Product Manager – IDD & ABA, Relias

With nearly 60% of new Direct Support Professionals leaving within the first year, retaining DSPs is a seemingly never-ending challenge for IDD organizations. Agencies are always looking for ways to help new hires understand and get excited about the job, engage their employees, and recognize the experience of their veterans. A peer mentorship program for your DSPs is a great way to increase employee engagement and retention. We will discuss, concrete steps to develop and implement a successful peer mentor program tailored to the needs of your organization.

Post-Acute CareLeadershipBreakout Session

Scaling the Career Lattice for Self-Development

Amy Park, M.Ed.

Director, Learning & Development, Kisco Senior Living

We will explore how an associate’s horizontal growth can support expanding knowledge to create value for the person and the organization. You’ll also learn about the Career Lattice program that Kisco Senior Living created to support the learning and growth of their non-supervisory associates and how it’s making a difference!

6:30pm

Networking Event

Offsite Evening Event

Grab your boots and best Texas get-up, and join us for our offsite evening event in downtown San Antonio! Dinner and drinks will be served. Location details to come. Ends at 9:30PM.

Wednesday, September 25

8:00am

Meal

Breakfast

9:00am

All AudiencesLMS trainingWorkshop

Best Practices Panel

Relias Clients & Staff

Hear from Relias clients as they share their expertise and best practices as related to the Relias LMS.

All AudiencesLMS trainingWorkshop

Course Writing e-Learning Master Class

Maria Samot

Vice President of Content Development, Relias

Join Relias content experts for a deep-dive into building courses within the Relias platform. Topics that will be covered include course planning, course writing, authoring tools, quality assurance, and exam building.

All AudiencesLMS trainingWorkshop

LMS Certification Level 1

Relias Client Success & Implementation Teams

Relias

LMS training for beginners. This beginning certification demonstrates advanced knowledge of the RLMS product and its functionality at the Administrator level. Admins who achieve Level I RLMS Certification prove they have the ability to operate, administer, and demonstrate the basic functionality of the Relias LMS. This certification also demonstrates an elevated understanding of the primary roles and their functions in the Relias LMS. Level I Certified Administrators are qualified to be a primary liaison for Relias support within their organization.

All AudiencesLMS trainingWorkshop

LMS Certification Level 2

Relias Client Success & Implementation Teams

Relias

LMS training for intermediate users. Users who have achieved Level I Certification are eligible to attempt Level II. Level II demonstrates that an Administrator has the ability to be a primary liaison for Relias support and the contact for your Learner’s help requests. The Level II Certification assessment goes above and beyond simply understanding the functionality of the Relias LMS. Passing this assessment is proof that you are capable of implementing and developing a culture of learning at your organization by using Relias as your guide.

All AudiencesLMS trainingWorkshop

LMS Certification Level 3

Relias Client Success & Implementation Teams

Relias

LMS training for advanced users. Level III Certification demonstrates a high level understanding and successful implementation of the RLMS. Only users who have completed Level II are eligible for Level III.

1:00pm

Conclusion of Event