Rolling out new technology can be challenging. Between learning curves and unforeseen hurdles, project planning is key to the success of any implementation. But planning alone does not guarantee success. Any system, process, or software can only achieve success in coordination with the staff who contribute to it. Staff are the engine that drives our work and we all have to be on board to reach out destination. This session will outline steps to project planning and how empathy can be used to ensure success of any project. Understanding how our staff or end users will experience a change can help to reveal potential barriers and strategies to address those barriers without serious impact to your timeline or budget. Why is this change happening? Why is this necessary? What about this project will have a positive impact on their day-to-day experience? Human beings are naturally resistant to change, and feeling unprepared, thrown off, or discouraged by change is something we can all relate to. Make a case for the initial investment in this change, turn resistant staff into champions of your project, and enjoy the benefits of a team approach to project management!