Accreditation's: ANCC, ASWB, HRCI/SHRM
Healthcare and social services workers having a higher incidence of workplace violence and managing crisis incidents than other professions. Many sources of risk and potential threats include:
Clients/Patients who may have mental health issues, criminal justice involvement or behavioral conditions that impair judgment, General public: waiting rooms, community at large for workers in the field, Families/social supports of those we serve, Families/significant others of colleagues
It’s imperative, and often mandatory, for organizations to have a workplace violence prevention and crisis management plans in place. Staff at an organization need to know the elements of a crisis, how to manage crises when they occur and more importantly, how reduce the likelihood of occurrence.
This session will discuss elements of workplace violence prevention plans, review crisis management (definitions, methods to prevent and de-escalate crisis) and discuss different techniques and methods of crisis prevention/management (ex: CPI, NAPPI, CISM, etc.)