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2018 Conference Schedule

October 2-4 / Raleigh, NC

    Managing Crisis to Improve Safety and Reduce Workplace Violence


    Wednesday, Oct 3


    1:30pm - 2:20pm


    CE Track 1, CE

    Accreditation's:  ANCC, ASWB, HRCI/SHRM

    Healthcare and social services workers having a higher incidence of workplace violence and managing crisis incidents than other professions. Many sources of risk and potential threats include:
    Clients/Patients who may have mental health issues, criminal justice involvement or behavioral conditions that impair judgment, General public: waiting rooms, community at large for workers in the field, Families/social supports of those we serve, Families/significant others of colleagues

    It’s imperative, and often mandatory, for organizations to have a workplace violence prevention and crisis management plans in place. Staff at an organization need to know the elements of a crisis, how to manage crises when they occur and more importantly, how reduce the likelihood of occurrence.

    This session will discuss elements of workplace violence prevention plans, review crisis management (definitions, methods to prevent and de-escalate crisis) and discuss different techniques and methods of crisis prevention/management (ex: CPI, NAPPI, CISM, etc.)


    Kristi McClure, LCSW
    Kristi has more than 20 years of experience in the health and human service industry, the majority of that time working as a direct practitioner with children, adolescents and adults in both outpatient and residential/inpatient settings. She has worked with Relias for over 10 years, initially working with customers on getting the most out of Relias products, then managing the content products for HHS, and now as the Product Marketing Manager for Health and Human Services.