Accreditation's: ACCME, ANCC, ASWB, HRCI/SHRM
This presentation will discuss leadership in healthcare in the context of its impact on the ‘Triple Aim’ in healthcare (population health, experience of care, and per capita costs). Through its direct impact on culture, a poor leadership environment can have a tangible effect on staff turnover, efficient processes, patient focus, interdepartmental communication, and negatively impact experience of care and quality of care for the patient. There is strong evidence to support the assertion that building a strong leadership culture can have a direct impact on The Centers for Medicare and Medicaid Services Quality Measures, which can in turn have a positive financial impact for the organization. The presentation will also address the complexities of leading in an environment where various members of the care team may not be full time employees of the organization or equally accountable to Human Resources.