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2017 Conference Schedule

October 2-4 / Orlando, FL

Job Embeddedness and Job Satisfaction Through Internal Customer Service Initiatives


October 3


5:00PM - 5:50PM


Thinking Forward
Develop internal customer service initiatives and begin the culture change within centers to improve job satisfaction and decrease turnover.


Amy Johnson
Amy has worked in long term care for over 35 years beginning as a nursing assistant and moving to DON position for over 17 years as well as Regional and Divisional Roles. She trained customer service initiatives to improve overall job satisfaction and improve retention within 16 centers. She moved into the Clinical Informatics field training and overseeing EMR conversions.