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2017 Conference Schedule

October 2-4 / Orlando, FL

HCAHPS Hospitals of Choice: Leveraging the HCAHPS Survey to Become the Employer and Provider of Choice


October 3


2:30PM - 3:20PM


Trends and Topics: Acute Providers
Hospitals' scores on the Hospital Consumer Assessment of Healthcare Providers and Systems survey are becoming increasingly important for hospitals to maintain market share and avoid losing reimbursement. Hospitals risk being financially penalized for low HCAHPS scores under the modern value-based purchasing program,  In addition, hospitals' increased transparency and patients' greater involvement in choosing their hospital will force hospitals to provide a positive experience to attract patients.


Brian Lee
Founder and CEO, Custom Learning Systems Group Ltd