<p><img src="//relias.innocraft.cloud/piwik.php?idsite=2&amp;rec=1" style="border:0;" alt="">

2017 Conference Schedule

October 2-4 / Orlando, FL

Achieve Staff Competence in a Whole Person Team-Based Integrated Care Setting


October 3


5:00PM - 5:50PM


CE Track 2

CE session

After over 40 years of providing behavioral health services, Wheeler Clinic began its road to integrated care about five years ago. The creative use of Relias’s training and tracking modules have played a vital role in preparing behavioral health, medical and administrative staff to work in team-based integrated care environments. Wheeler Clinic has strived to build common language and knowledge bases as the agency has built three federally qualified health centers providing whole person team-based integrated care to thousands of clients.

Utilizing a combination of Relias-designed and Wheeler Clinic-developed courses, skills checklists and requirements trackers, the agency has successfully changed its culture and the way it offers treatment to clients and patients. From the day that a new hire becomes part of the clinic, curricula with job-specific advanced enrollments are assigned based on the position’s required knowledge and competencies.

This presentation will offer participants an opportunity to learn how to create a compelling learning forum focused on empowering staff to acquire the knowledge and skills needed to engage in administering whole person, team-based care through integration of behavioral health services, medication-assisted treatment and primary care medical services. Participants will learn how Wheeler Clinic developed a whole-person integrated care environment which meets the needs of clients and patients and uses best practices in treatment to attain maximum health and wellness and recovery.


Target Audience:

This session will enable the learner to… maximize the use of a learning management system in moving from a behavioral health environment to a whole-person integrated care clinic and achieving staff competence, confidence and excellent patient outcomes.


Learning Objectives:

  • Participants will be able to apply the steps presented in their own settings to enhance the process of instituting integrated care models.
  • Participants will be able to describe the multiple ways that a learning management system can be used in transforming agency culture.
  • Participants will be able to evaluate the current training models that they use and to differentiate which components may be modified or enhanced to ensure that effective training is occurring and staff competence is achieved.
  • Participants will recognize the complexity of making culture change and will feel confident enough to use suggested processes in their own workplace.


Continuing Education Hours:





Relias Learning, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. This activity has been approved for 1 (HR (General)) recertification credit hours toward California, GPHR, PHRi, SPHRi, PHR and SPHR recertification through the HR Certification Institute.

Relias Learning, LLC is recognized by SHRM to offer SHRM-CP or SHRMSCP professional development credits (PDCs). This program is valid for 1.0 PDCs



There is no additional fee for this course beyond the cost paid for admission to the conference. Please send  grievances or requests for accommodations for disability to cchassagneux@reliaslearning.com. Course completion requirements: Requires remaining in the room for the duration of the instruction and all learners must sign in and out with the official session proxy. Paper certificates will be immediately awarded upon completion.


Cultural Competence Statement:

All courses offered by Relias are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.


Laura S. Minor, MS, PA
Ms. Minor has been working for 25 years at Wheeler Clinic in many roles including leading community-based prevention programs, training in diverse adult and youth settings and most recently as Staff Development Manager. Ms. Minor also is an adjunct faculty member at the University of Connecticut Master’s in Public Health program. Prior experience includes directing a large citywide HIV/AIDS program, overseeing all aspects of a women’s clinic and providing direct client care in both an inner city clinic and a hospital. Ms. Minor earned her Bachelor’s degree in Biology at the University of Connecticut, her Physician Assistant professional certificate from the United States Public Health Services Hospital in Staten Island, NY and her Master’s in Health Services from California College for Health Sciences.
Heidi A. Joseph, MSN
Ms. Joseph has worked in healthcare settings for 20 years, including hospital based acute care and community health centers in the role of staff nurse, infection prevention and control, staff development and training, as well as executive leadership.  Heidi is a Connecticut native and earned her Bachelors of Nursing from University of Saint Joseph, Masters in Nurse from University of Hartford and is currently pursuing a Doctorate of Nursing Practice in Leadership at Quinnipiac University.  She currently oversees daily operations of the integrated Health and Wellness Centers at Wheeler Clinic.