ABOUT THIS COURSE:
Most organizations are committed to providing high quality services. Many of them turn to outside regulations or standards to judge how well they are doing. In doing so, they may miss answering the most important question: Are your services successful in supporting people to achieve the personal outcomes they have for their own lives? This course is based on CQL | The Council on Quality and Leaderships approach to quality enhancement using Personal Outcome Measures. In this course, you will see how organizations can use personal outcomes to evaluate themselves as organizations and plan for the future. Through analysis of the data from peoples experiences in achieving their own personal outcomes, organizations can structure themselves and their resources to facilitate individual success. The lessons, interactive activities, and stories in this course give you concrete information about how organizations can respond flexibly to the changing needs and aspirations of the people they support. This series of e-learning courses lays the foundation for a deeper understanding of the personal outcomes approach, identifies and explains the 21 personal outcomes across services settings, and explores the practical use of personal outcomes. Developed by a team at CQL | The Council on Quality and Leadership, each course works as a stand-alone learning opportunity, but you are encouraged to complete them as a suite in order to gain as much in-depth knowledge and skills as possible. These courses provide an introduction for staff that are new to personal outcomes and can be used as an orientation for new staff and a component of staff development. To complete the course and receive continuing education credits, you must achieve an 80% score on the post-test and complete the course evaluation.