ABOUT THIS COURSE:
Have you found yourself or your organization stuck in a compliance mode of thinking? Now its time to go beyond the basics to the real quality of life issues and develop a culture of person-centeredness. CQL | The Council on Quality and Leadership's Personal Outcome Measures form the foundation for organizational quality enhancement. The Personal Outcome Measures are short, clear, and written in plain English. Personal outcomes are important because they put listening to and learning from the person at the center of organizational life. This training is designed for staff at all levels in human service organizations. It presents in-depth knowledge on defining quality, defining outcomes, and defining Personal Outcome Measures and their role in your organizations quality enhancement program. This course will use a blend of didactic information and experiential exercises to give you a clear understanding of the importance of a person-centered approach to quality. This series of e-learning courses lays the foundation for a deeper understanding of the personal outcomes approach, identifies and explains the 21 personal outcomes across services settings, and explores the practical use of personal outcomes. Developed by a team at CQL, each course works as a stand-alone learning opportunity, but you are encouraged to complete them as a suite in order to gain as much in-depth knowledge and skills as possible. These courses provide an introduction for staff that are new to personal outcomes and can be used as an orientation for new staff and a component of staff development. To complete the course and receive continuing education credits, you must achieve an 80% score on the post-test and complete the course evaluation.