ABOUT THIS COURSE:
Faced with the choice of working with a client or completing paperwork, what would you choose? Based on the misconception that it is of greater value to the client and your agency, you may choose working with the client rather than spending time on paperwork. However, if your paperwork is not up-to-date, how would you demonstrate the work you have done? How would someone else know how to work with the client if you are away? How would you meet legal requirements for privacy and confidentiality? Incomplete documentation can result in clients not receiving appropriate services, supervisor concerns about your performance, and legal issues for your agency. For these reasons, it is important that you document your work appropriately. The main goal of this course is to teach you what documentation you need to provide, the associated timelines for when it needs to be done, and how to do so in ways that are meaningful to the client. You will learn what constitutes typical documentation in community and social services, in addition to why it is important. By taking this training, you will gain the tools you need to meet documentation standards at each stage of service delivery. You also will learn the types of documentation required as a result of incidents in order to communicate with clients, and to meet legal obligations. Strategies for completing documentation consistently and thoroughly will be taught. Through interactive exercises and vignettes, you will be able to apply the information to real-life situations. This course is appropriate for anyone working directly with clients in community and social services. This training will help you to maintain documentation that is thorough and accurate in addition to meeting client, organization, or professional needs.