ABOUT THIS COURSE:
With todays seemingly endless means of gathering, accessing and disseminating information, the issue of maintaining confidentiality has never been more important. Ensuring client confidentiality is an essential tenet that affects everyone who works or volunteers in the community and social services sector, whether you are providing direct client service or are engaged in managerial or administrative positions. Everyone working at every level in Canadian community and social services must understand the ethical, legal, and practical considerations regarding confidentiality and the privacy of personal information. The main goal of this course is for you to identify how the issues of confidentiality, privacy, ethics, and the law pertain to the community and social services sector. Using British Columbia as an example, you will learn about how federal and provincial legislation, ethical responsibilities and requirements govern how information may be collected, used or disclosed. If you work outside of BC, check your provincial or territorial legislation and regulations. This course also covers the nature and limitations of consent, as well as the circumstances under which confidentiality may or must be broken. You will use case vignettes and interactive exercises to apply your understanding of policies and procedures for protecting confidentiality. After completing this course, you will be able to better identify what each person, including yourself and your clients, needs to know, as well as how to protect the privacy of that information. Finally, you will learn when you need to disclose information that you typically should not share. Note that this course is an overview and does not replace the requirement for appropriate legal advice on any given situation.