ABOUT THIS COURSE:
In the community and social services sector, building trust with clients is of great importance in the work that you do. In order for trust to develop, a client needs to see that you understand that s/he has rights and that you respect and advance these rights. If a client perceives that you have failed to advance or breached her/his rights, it can negatively affect trust. These situations have the potential to cause confrontational interactions, as well as harm your credibility and the reputation of your organization. Furthermore, if you infringe upon client rights that are guaranteed by law, you and/or your organization may face legal action. We have used British Columbia and its legislation and offices to illustrate how federal and provincial legislation work together to entrench rights. If you work outside of BC check your provincial or territorial legislation for comparable guarantees and structures. The main goal of this course is to teach you about clients legal rights that commonly arise in community and social services practice. You will learn about the responsibilities that service providers have in upholding these rights, as well as the possible causes of infringements of rights. By taking this training, you will gain a clear understanding of what steps you can take if there are issues or concerns about a clients rights. Interactive exercises and vignettes will help you apply the information and concepts to real life situations. This course is appropriate for anyone involved with clients in community and social services, whether directly providing services or indirectly (e.g. supervisors, receptionist answering family calls). Completing this training will help you to develop a better understanding of your client's legal rights in order to provide services that recognize and respect these rights.