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Relias Impact Blog

Performance improvement through staff training and workforce development.

Relias Impact Blog

2 Posts in Value Based Performance Management

Moving Beyond the Triple Aim

2 minute read

Achieving the Triple Aim in healthcare can feel a bit like juggling Christmas ornaments; the tenets are delicate and close to our hearts, but just when you get one ornament hung securely, another tumbles to the floor and smashes open. Improving the patient experience and population health while reducing costs are necessary, albeit difficult, goals.

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3 Steps to Improve Patient Experience

4 minute read

The patient experience defined by the Beryl Institute is “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.”  Exceeding patient expectations is not by chance, but is the result of conscious efforts made to create and sustain a culture of patient-centered care – including staff hiring, onboarding, development...

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