The more things change...the more they seem very similar.
I just returned from ALFA’s 25th anniversary Senior Living Executive Conference in Tampa. It was wonderful to see old friends and new come together to learn, share and recharge.
My hat is off to the planning committee who gave us Colin Powell (much warmer and funnier than I imagined), a gospel choir to get us feeling the groove first thing in the morning (hallelujah and pass the coffee), a new focus on accreditation and a much needed Alzheimer’s track debut (I got to attend the inaugural session!).
And I must say, Redilearning DID have the PARTY BOAT. What happens in Tampa stays in Tampa, right?
Redilearning debuted our Assisted Living Quickstart Series: Delivering the Resident Experience to rave review. This series uses contextual learning to help new hires in assisted living realize how important they are in making the resident experience all that it can, and should be.
Anyway, I came back to the office to a McKnight’s article on a new campaign by the American Health Care Association to improve outcomes and decrease employee turnover in nursing homes.
As I read the article and the accompanying overview of the project, it outlined targeting and stabilizing turnover at the front line, customer satisfaction surveys, reducing off label use of antipsychotics for dementia patients, just to name a few.
I couldn’t help but reflect on how similar this effort will be to assisted living’s focus on the delivery of the resident experience for front line staff.
While payors may be very different in each setting, the expectations of our seniors should not be. Seniors want us to show we care as never before. They want care that just works. This takes an entirely new perspective on onboarding and training.
Dr. David Gifford, the author of the article states, “We are focusing on…how you hire and train people in those first 90 days…and then look at leadership issues for the DON and how they manage the organization.”
And kudos to the nursing home industry in taking up the banner to change their delivery model.
That is a perfect lay up to our philosophy at Redilearning. We build content that helps all our clients do just that. Whether you are using our Essentials series to get front line staff compliant from a regulatory standpoint in the shortest amount of time, our Quickstart series to help workers understand the context in which they work, or our Skillsoft leadership offerings, we feel we can be a contributing partner in your efforts to exceed expectations.
If you’d like to view our Skillsoft webinar, feel free to reach out. I will be hosting a webinar on June 10th to show the thought process and segments that make up our Assisted Living Quickstart: Delivering the Resident Experience series.
You don’t have to go it alone. All we do is senior care, and our entire leadership team are senior care practitioners. We can help you design learning that finally works, so you can provide seniors with care that just works.
Till next time!