Moving Beyond the Triple Aim

Achieving the Triple Aim in healthcare can feel a bit like juggling Christmas ornaments; the tenets are delicate and close to our hearts, but just when you get one ornament hung securely, another tumbles to the floor and smashes open. Improving the patient experience and population health while reducing costs are necessary, albeit difficult, goals.

Progress towards these goals hinges on physicians and care providers working together and leveraging their experience and knowledge. How often are we talking about the additional stress this creates for these critical providers? More significantly, are we aware of the impact of stress on their ability to deliver better outcomes?

For those who are apt to say, “But no one goes into healthcare thinking it’s a stress-free job,” we should look at a few statistics:

According to a survey conducted by Trivellas, et al., conflict and heavy workloads were found to be negatively associated with job satisfaction. This does not mean that all stress is bad for patient outcomes though. In fact, the same survey also indicated that stress associated with information access and performance feedback were found to be positively related to rewards and security.

Additionally, relevant performance insights and a responsive quality improvement team, along with physicians’ perception of themselves as providing high-quality care, was associated with greater professional satisfaction, according to a RAND research report.

As healthcare is unlikely to become a completely meditative environment for providers, why not focus on freeing them to find satisfaction in their jobs and provide high-quality care? Empowering physicians to understand how they are performing and how they can improve is what we do best at Relias. If you’d like to learn more, please reach out to me at or visit our website


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