Different people in your organization may have very different views on staff training.

When we previously surveyed 1,000+ health and human service organizations for the Relias Learning 2015 State of Training report, one of our goals was to understand how much alignment there was among executives, senior management, and staff in other job roles. Despite seeing eye-to-eye on most major issues presented in the report, there was disagreement in three important areas:

 

The #1 Business Priority1businesspriorities

-Although the majority of executives/senior managers and other staff chose providing services as the #1 business priority, there was a major gap between their views on budget. Compared with all other participants, a larger proportion of executive and senior management respondents cite financial factors as their #1 business priority. Specifically, 30% of executives and senior management listed budget, revenue, sustainability, and competitiveness as the #1 business priority, compared with only 10% of other staff.

 

Training Impact on Business

-The other staff group believes staff development and training has a much greater positive impact on their #1 business priority. 39% of other staff said that training substantially supports their #1 business priority, with only 19% of executives/senior management feeling the same. In a different but related area of the survey, 18% of other staff felt their organization was afforded a substantial competitive business advantage from their current training programs, compared with only 7% of executives/senior management.

 

Training, Tracking, and ReportingTrainingImpact

-Executives/senior management indicated a higher usage of paper tracking (29% vs. 21%) than did the other staff group, while other staff noted a higher usage of learning management systems for tracking (31% vs. 21%). Executives/senior management also reported higher dissatisfaction (31.8%) with their tracking system, as compared with other staff (18%). In situations where there is not alignment between managers and other staff, the other staff group has a more favorable view of their organizations’ training programs.

Overall, 57% of the total respondents we surveyed believe their staff development and training programs strongly support their #1 business priority. They also expressed that training made a substantial, positive impact in 9 of the 11 key measures listed in the survey, which include:Capture

  • Practice standardization
  • Program outcomes
  • Clinical competencies
  • Brand reputation
  • Competitiveness
  • Onboarding

This shows that executives/senior management are recognizing the positive impact of training. In fact, 90% of executives/senior management believe the training budget should be substantially higher and 47% of executives/senior management believe that their staff development and training budget will increase in the next few years.

To get more detail about executive views on training, download the full Relias Learning 2015 State of Training report.